Workforce Program Manager

Job Description

Job Title: WIOA Program Manager

Reports to: Project Director

Position Classification: Exempt and Full time

Wage: $55,000 to $62,000 a year

Office Location: 914 Penn Ave Pittsburgh, PA 15222

EXPERIENCE EXTREME CUSTOMER SERVICE

About the Company

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.

PURPOSE

Manages the programmatic requirements of the Workforce Investment Act/Workforce Opportunity and Innovation Act to achieve and/or exceed established goals of program and team. Also ensures that systems are in place to deliver quality program services.

ESSENTIAL JOB FUNCTIONS

• Manage the applicable program and program team to meet/exceed defined goals. Maintain subject matter expert level knowledge on all applicable federal, state and local laws, regulations and guidance for the identified program.
• Communicate new and/or modified policies and procedures to staff. Provide technical assistance to center staff to improve performance as well as quality and customer satisfaction.
• Works closely with Quality Performance & Training Specialist to ensure program compliance.
• Identify, develop, implement and monitor strategies, tactics and standard operating procedures to ensure program compliance and success.
• Manage and conduct analysis of workforce activities to ensure implementation of policies and procedures. Evaluate compliance with policies and procedures and adherence to contract requirements
• Collaborate with Community Leadership team and other Operations Management team members to ensure that all operating standards are maintained. Communicate effectively with management and appropriate staff regarding areas of improvement and provide recommendations of suggestions for enhancements. Be the point person for programmatic issues and resolutions.
• Develop and deliver program-specific training based on trends gathered from monitoring results and/or staff recommendations. Formulate teaching outline, utilizing knowledge of specified training needs and determine instructional methods for all new and refresher training. Ensure that all staff are able to demonstrate the required knowledge and skills for their position as it relates to the program.
• Be actively engaged with all relevant operations that lead to the success of staff, communities, centers and the system. Analyze programmatic and other related data, identify trends and mobilize staff to take action.
• Manage and conduct quality reviews; prepare reports and monitoring documents for dissemination; effectively communicate findings and recommendations to management and appropriate staff. Ensure the appropriate actions are taken to avoid monitoring findings. Review and implement internal systems geared toward reducing and/or eliminating findings and observations. Ensure that state and local corrective actions are completed within required timeframes.
• Design and deliver user friendly status and trending reports to operations management team to track performance outcomes and other related key data. Develop and provide performance summary to Project Director by the 10th workday each month.

Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management to meet overall company objectives. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, and that this position may require more than 40 hours per week.

Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.

Required Competencies: Extreme Customer Service focus, ability to utilize coaching techniques to drive exceptional performance and quality results, learning orientation, communication proficiency, teamwork orientation, technical capacity

Qualifications:

Education: Minimum of a Bachelor's Degree in Human Services, Business, Education or Human Resource field or equivalent.

Experience: : Minimum of five years of experience working with the Workforce Investment Act preferred, with a minimum of three years in a supervisory capacity. Strong business knowledge of customer service best practices and performance management. Requires knowledge of Workforce Investment Act (WIA) legislation and regulations. Strong Workforce Program knowledge needed.

Skills/Abilities: Requires project management, organizational, personnel, problem solving and data analysis skills, along with an ability to meet deadlines as required by our employees and customers. High level of communications skills and the ability to work alone. Need strong technical skills and commitment to a continually improving environment.

: Minimum of five years of experience working with the Workforce Investment Act preferred, with a minimum of three years in a supervisory capacity. Strong business knowledge of customer service best practices and performance management. Requires knowledge of Workforce Investment Act (WIA) legislation and regulations.

Diversity is at the heart of our business. It is key to our people's passion for serving individuals and communities who seek to build a stronger workforce. We strive to create a work environment that provides all our team members with equal access to information, development and opportunity. Furthermore, our commitment to diversity and inclusion is deeply rooted in the values instilled by our Four Cornerstones and commitment to Extreme Customer Service. We recognize that differences in age, race, gender, nationality, sexual orientation, physical ability, thinking style and background bring richness to our work environments. Such differences help us connect better with the workforce development needs of people we serve in our communities. We believe that attracting, developing and retaining a base of employees that reflects the diversity of our customers is essential to our success.

Benefits: Insurance: Health, Life, Dental and Disability, PTO, Paid Holidays, 401K, Flexible Spending Account, Tuition Assistance.

Equal Opportunity Employer

Dynamic Workforce Solutions is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities.