Partner Services Associate

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We harness the collective power of more than 2,100 schools, colleges, and universities to uncover and apply proven practices and transformative insights. And since complex problems require multifaceted solutions, we work with each school differently to apply these insights through a customized blend of research, technology, and services. From kindergarten to college and beyond, EAB partners with education leaders, practitioners, and staff to accelerate progress and drive results across three key areas: enrollment management, student success, and institutional operations and strategy.

At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their community. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.

The Role in Brief:

Partner Services Associate

The Partner Services Associate (PSA) will be introduced to the world of consulting and marketing for the higher education industry. This is a great opportunity for the passionate, detail-oriented and motivated person who wishes to further his/her career interests in higher education, marketing or professional services and gain experience in using data-driven insights to develop innovative approaches that help higher education partners achieve their enrollment, financial aid optimization and alumni fundraising goals. This is an entry level position for recent college graduates and new professionals responsible for learning the business, our products and services, while assisting with a variety of challenging and interesting projects in the Partner Services department.

This role is based in Richmond, VA.

Primary Responsibilities:

• Acquire knowledge of the business and our partners, products and services
• Assist various members of the partner team (team leaders, account managers, project managers) and perform tasks to ensure quality and compliance with partner- and company-specific procedures
• Help prepare for partner meetings
• Attend partner calls and document notes in partner relationship management system
• Help draft and edit written partner communications
• Perform partner and account maintenance in internal systems
• Assist with internal creative review of partner campaigns and campaign deployment testing
• Review, resolve and/or forward student inquiries and responses to partners
• Maintain partner campaign samples
• Provide phone coverage for front-desk receptionists as needed
• Perform other administrative duties as assigned

Basic Qualifications:

• Bachelor’s degree
• Administration and organization skills with a proven ability to meet conflicting deadlines
• Effective communication skills, both written and verbal
• Passion to serve partners and learn/grow/develop within Partner Services or other areas of the organization
• Proficient with Microsoft Outlook, Word, Excel and PowerPoint

Ideal Qualifications:

• Efficient, resourceful, and curious
• Detail-oriented with strong organizational skills
• Ability to work in a team setting in a fast-paced environment
• Desire for professional growth and upward mobility within a growing company
• Personable, approachable, helpful – a team player
• Ability to approach situations in an entrepreneurial way and find opportunity for improvement/change

Benefits:

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package.

• Medical, dental, and vision insurance; dependents and domestic partners eligible
• 401(k) retirement plan with company match
• 20 days of PTO annually, in addition to paid firm holidays
• Daytime leave policy for community service or fitness activities (up to 10 hours a month each)
• Paid parental leave for birthing and non-birthing parents
• Phase Back to Work program for employees returning from parental leave
• Infertility treatment coverage and adoption or surrogacy assistance
• Wellness programs including gym discounts and incentives to promote healthy living
• Dynamic growth opportunities with merit-based promotion philosophy
• Benefits kick in day one, see the full details here.

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At EAB, we believe that to fulfill our mission to “make education smarter and our communities stronger” we need team members who bring a diversity of perspectives to the table and a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.