Director of Partner Services and Operations

Under the direction of the Executive Director of Soaring Education Services, the National Director of Partner Services and Operations is a primary driver of Soaring's ability to advance its mission by providing leadership and direction for the organization's growth initiatives. The Director of Partner Services and Operations will lead and personally implement Soaring's internal operations, product development, customer service, and Character Project functions. In addition, S/he will support the infrastructure (technology, content, and people) needed to deliver our services to our customers. 

S/he will work closely with the Director of Microschool Initiatives, Soaring coaches, sales associates, and program leaders to provide a wide range of services to advance the growth of Soaring's mission impact in Christian education.  

Essential Responsibilities 

• Manage Soaring's infrastructure, including technology platforms, intellectual property, content, and training resources.  

• Lead and develop new products and services for SES, including the back-office matching platform for microschools.  

• Effectively and efficiently train new Soaring Education Services staff to use internal and external-facing processes and resources. 

• Lead and carry out all quality control, product development, and training activities for all Soaring Education Services products and services.  

• Oversee all customer-facing activities, including implementing all products and services and feedback loops. 

• Successfully support and manage the SES network of coaches.   

• Recognize and identify potential areas where existing implementation policies and procedures require change or new ones must be developed, particularly to facilitate growth and expansion. 

• Assist the Executive Director in leading the sales and marketing strategy of Soaring Education Services.  

• Assist the Executive Director in fundraising and development work. 

Key Competencies and Skills Required  

• Advanced leadership and management capabilities; able to create a strong culture by completing tasks efficiently, effectively, and according to a multi-faceted timeline 

• Advanced school leadership experience is preferred  

• Demonstrated ability to create and manage projects 

• Proficiency with Microsoft Office applications. 

• Resourcefulness and quick-thinking nature to troubleshoot new and critical issues as they arise. 

• Demonstrated ability to shift priorities while maintaining strong attention to detail quickly. 

• Demonstrated ability to work in a fully remote, independent work environment 

• Excellent verbal and written communication skills to effectively interact with all stakeholders, including senior leadership. 

• Strong drive to successfully meet deadlines, provide viable solutions, and balance priorities with an awareness of tasks, stakeholders, and time. 

• History of successful project management. 

• Experience and comfort with analytical tools and analysis for data-driven decision-making. 

• Knowledge of Service Desk or Help Desk Software Tools is preferred. 

Qualifications 

• Bachelor's degree or higher 

• Mission-driven with a strong Christian Faith 

• Integrity and credibility, internally motivated  

• Enjoys a fast-paced, entrepreneurial work environment  

• Project planning, management, and organizational skills 

• Detail-oriented 

• Strong drive to meet deadlines, provide viable solutions, and balance priorities.  

• Embraces higher goals for achievement and success   

• Enjoys a high-energy work environment  

• Strong relationship building, enjoys working with teams