Salary Resume Critique Job Openings

Customer Service Manager

Eagle Eye Truck Lines
Grand Rapids, MI Full Time
POSTED ON 4/29/2024

Job Overview:
We are seeking a highly motivated and experienced Customer Service Manager to join our team. As the Customer Service Manager, you will be responsible for all customer service activities. This is a 1 person department. The role requires strong communication skills, customer service experience and a passion for delivering exceptional service.

Duties:
- Manage all customer service duties and outbound data entry.
- Develop and implement strategies to improve customer satisfaction and retention
- Monitor and analyze customer service metrics to identify areas for improvement
- Handle escalated customer inquiries or complaints in a professional and timely manner
- Collaborate with other departments to ensure seamless customer experiences
- Conduct employee orientation and ongoing training to enhance customer service skills
- Develop and maintain standard operating procedures for the customer service department

Skills:
- Strong leadership abilities
- Proven sales management skills with a track record of driving sales growth
- Excellent interpersonal and communication skills
- Proficient in math for handling financial transactions and analyzing sales data
- Knowledge of inventory management systems and stock control procedures
- Ability to deliver exceptional customer service in a fast-paced environment
- Strong administrative skills with attention to detail

We offer competitive compensation and paid time off. If you are a motivated individual with a passion for delivering outstanding customer service, we would love to hear from you.

key words: Logistics, Trucking, Data Entry, Load tracking, Dispatch.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Employee discount
  • Flexible schedule
  • Health insurance

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Ability to Relocate:

  • Grand Rapids, MI 49548: Relocate before starting work (Required)

Work Location: In person

Salary.com Estimation for Customer Service Manager in Grand Rapids, MI
$91,204 to $122,164
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs that are on the Customer Service Manager career path.

Click the checkbox next to the jobs that you are interested in.

Income Estimation: 
$94,024 - $125,942
Income Estimation: 
$133,672 - $181,748
Income Estimation: 
$94,024 - $125,942
Income Estimation: 
$133,672 - $181,748

Sign up to receive alerts about other jobs with skills like those required for the Customer Service Manager.

Click the checkbox next to the jobs that you are interested in.

  • Customer Interaction Skill

    • Income Estimation: $84,661 - $136,918
    • Income Estimation: $96,292 - $133,926

  • Customer Support Policies, Standards and Procedures Skill

    • Income Estimation: $96,292 - $133,926
    • Income Estimation: $96,422 - $138,594
Employees: Get a Salary Increase
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Not the job you're looking for? Here are some other Customer Service Manager jobs in the Grand Rapids, MI area that may be a better fit.

Customer Service Agent ( REMOTE )

Jill's Commercial Cleaning Service, Grand Rapids, MI

Customer Service Manager - Manufacturing

American Seating Company, Grand Rapids, MI

View More Jobs