Animal Care Coordinator

The Animal Care Coordinator (ACC) is responsible for providing excellent care for the shelter animals and maintaining the progress of their journey into and out of the shelter. From an animal’s initial intake, behavioral and medical assessments, and ongoing supportive care, the ACC will be there for them each step of the way. The ACC also extends professional and courteous information regarding adoption, general animal care, training, and other services to all patrons. In conjunction with the Customer Care team, the ACC works with potential adopters to identify suitable matches with animals and helps facilitate reunification between lost pets and their families.

Responsibilities

• As part of the Animal Care team, perform routine, daily animal care tasks (diet preparation, feeding, cleaning, housebreaking, etc.) for all shelter animals
• Perform preliminary physical examinations for all cats and dogs, which includes properly completing necessary paperwork
• Administer vaccines, treatments, medications, and perform antibody/antigen tests as needed
• Perform initial behavioral evaluations of dogs and cats received, including overall health and behavior evaluations of possible owner surrender animals
• Observe and document dog and cat behavior and health concerns and report to appropriate staff
• Deliver excellent customer service at all times, including while facilitating and processing adoptions, returns, surrenders, and during other client interactions
• In cooperation with Animal Recruitment Coordinator, facilitate the transfer of animals to East Bay SPCA
• Maintain regular and predictable attendance and punctuality
• Initiate and maintain animal records (paper and electronic) in an organized, systematic manner
• Provide feedback to supervisory staff regarding animal plans (behavior modification, surgery, foster, adoption, and euthanasia)
• Assist with answering phone calls and replying to e-mail inquiries as needed

Qualifications

• Animal care knowledge of domestic animals including breeds, behavior, appropriate care and housing, common health problems, disease symptoms and handling techniques
• Minimum one year experience working with animals. Experience in an animal shelter setting highly desirable
• Competent in basic veterinary techniques/procedures, such as venipunture, administering vaccinations, and administering oral medications strongly desired
• Proven organizational skills as well as clear and effective communication skills with coworker and others
• Ability to multi-task and thrive in an active, dynamic environment
• Proficient in Microsoft Office applications; familiarity with Shelter Buddy shelter software program desired
• Treats all animal humanely, with compassion and concern, both on and off the job
• Reliable transportation required. A valid CA driver's license and evidence of insurability strongly desired
• Multilingual fluency preferred
• Pre-employment background check and drug screening clearance required
• High school graduate or equivalent

Working Conditions

• Work is primarily performed in an animal shelter environment with exposure to detergents, cleaning products, wet and humid environments, and seasonal outdoor conditions
• Must be competent handling dogs and cats of all sizes, ages, and temperaments. Requires the ability to maintain control over large dogs which can include pushing and/or pulling over 50 pounds.
• Weekend work required; must be available to work evenings and holidays as needed
• Animal contacts and related injuries, including bites and scratches, may occur. May occasionally handle sick, injured, or deceased pets
• Noise exposure varies and often includes uncontrolled barking and other animal vocalizations
• Animal waste contact, smells and visual exposure are prevalent
• Must be able to lift 20 pounds on a frequent basis and occasional lifting up to 75 pounds with reasonable accommodation
• Frequent standing, walking, bending, crouching, kneeling, and stooping
• Eligible and approved drivers may transfer animals between all East Bay SPCA campuses and offsite locations (fleet vehicle provided or mileage reimbursement if using personal vehicle)

Job Type: Full-time

Pay: $19.50 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Animal Shelter or Veterinary Clinic: 1 year (Preferred)

Work Location: In person

Salary : $20 - $20