Retail Specialist

Overview: The retail associate is responsible for sales and customer service within the retail dispensary, maintaining brand standards in customer interactions and working to support sales goals as directed by the Dispensary Manager. Retail Associates are responsible for operating within the Maine Adult Use program guidelines per East Coast Cannabis’ best practices and maintaining an individual identification card issued by the Office of Cannabis Policy, State of Maine.

Retail Associate Responsibilities:

• Monitors security systems for customers at the store entrance, permitting access to customers on an individual basis after verifying the customer’s age via valid identification.
• Follows ECC protocols for customer verification and first purchase onboarding, collecting and retaining customer documents per Maine regulations. Inputs customer information data into the POS software.
• Assists customers in product selection, builds orders and finalizes transactions. Sells products to customers within brand values and in support of Dispensary Manager led sales initiatives and goals, utilizing high touch soft skills.
• Utilizes POS software for transactions and basic register protocols such as register balancing and inventory management.
• Answers phones and online messages within brand standards and following customer service protocols.
• Demonstrates proficient product knowledge and an ability to accurately represent all retail products to ECC brand standards. Relays product knowledge, specifications and information to customers as a representative of the East Coast Brand, using language and information in line within brand values and standards.
• Demonstrates proficient cannabis knowledge on topics such as, but not limited to, industry trends, local regulations, ECC testing, growing and manufacturing methodologies and general cannabis science.
• Performs basic inventory management including daily counts and reconciliation and follows company best practices for inventory storage, handling and movement.
• Merchandises and zones store inventory to maintain brand aesthetics.
• Performs general cash handling of customer transactions and register counting.
• Follows ECC security best practices and basic protocols.
• Performs basic maintenance and updates to in-house menus, displays and literature.
• Researches industry trends and educational resources as delegated by leadership.
• Daily cleaning and maintenance of the retail store to include bathrooms, floors, general dusting, displays, and any other maintenance tasks as delegated by leadership.

Salary

Required Skills

• A minimum of 1 years in a customer service role in a retail or hospitality environment
• Minimum 21 years of age
• A minimum of a High School diploma is required
• Intermediate-level math skills
• Exceptional customer service skills
• Strong attention to detail and ability to solve and resolve problems in a calm, professional, and courteous manner
• Strong computer-based skills
• Dynamic interpersonal and communication skills
• Ability to stand for long periods of time
• Personal experience with cannabis

Desired Skills

• Analytical skills to assess data, facts, and figures
• Proven expertise and experience to accurately manage a register
• Knowledge of the state’s cannabis regulations

About East Coast Cannabis

East Coast Cannabis boasts two large state-of-the-art cultivation facilities where we nourish and craft the best cannabis cultivars. Our state-licensed kitchens use these cultivars to produce precise, consistent, and replicable cannabis-infused edible experiences to support an active or relaxed cannabis lifestyle. With infrastructure designed by cutting-edge engineers, our laboratory curates terpene-rich extracts for a variety of applications and consumer preferences. In our retail stores, you can find the latest cannabis accessory products, durable high-quality active apparel, and authentically Maine gear. Every East Coast Cannabis team member is experienced, skilled, and participates in ongoing training to maintain the most current methodologies and practical concepts in our industry.

Benefits

• Employee discount
• Paid time off
• Best in class industry experience
• Startup atmosphere with internal growth potential
• Medical, Dental and Vision Benefits

Equal opportunity employer

About the Company:
East Coast Cannabis