Patient Account Advocate

Person: Medical & Dental Billing Coordinator/Patient Account Advocate:

Under direct and indirect supervision of the Practice Manager, the Patient Account Advocate will manage the revenue cycle for the clinic in coordination with the RCM team. The Patient Account Advocate will be responsible for sending medical and dental claims, collecting payments, posting insurance payments, and working with both patient and insurance accounts receivable. The position will provide support to both the patient and practice, to ensure best practices and patient care.

RESPONSIBILITIES

• Excellent computer skills and ability to use practice software systems
• Exercises discretion and independent judgement regarding coverage and insurance claims and resolves billing disputes with little supervision
• Review and send out claims daily for accuracy
• Process insurance payments daily and ensures timely collection from patients and insurers
• Review patient accounts receivables audit accounts, and send out statements
• Make collection call and run patient payments
• Contacts insurance carriers to check on outstanding claims in an efficient and effective manner
• Perform credit and balances reports daily for the offices
• Knowledge of Medicaid regulations and guidelines
• Accurately use insurance portal to check claim status and enter claims
• Run and complete required reports and complete tasks within given

REQUIREMENTS

• Always maintain the highest level of confidentiality to HIPAA standards.
• Adhere to strict safety guidelines and procedures to OSHA and office standards.
• Adhere to all office policies
• Excellent interpersonal skills to maintain positive rapport with patients and other team members
• Knowledge of CPT, HCPCS, and IDC-10 Codes
• Effective verbal skills to communicate clearly and professionally with patients and staff
• Must be detail oriented in order to work efficiently
• Must be flexible and understand that job duties and work schedule may change depending on the needs of the company
• Must understand basic math and ability to read a patient ledger
• Must demonstrate active listening by giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Must demonstrate good reading comprehension by understanding written sentences and paragraphs

Experience:

• Insurance verification: 1 year (Preferred)
• Dental billing: 2 years (Preferred)
• Medical billing: 1 year (Preferred)

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Healthcare setting:

• Hospital

Medical specialties:

• Home Health

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Maryville, TN 37804: Relocate before starting work (Required)

Work Location: In person