Chief Operating Officer

Chief Operating Officer
East Texas Community Clinic, Inc.

East Texas Community Clinic, Inc. is an expanding Federal Qualified Health Center Look Alike that is in Henderson County, Texas, providing a medical home for the medically underserved population. Our growing organization empowers staff to make a difference every day in the lives of our patients and is committed to providing quality, cost-effective care for our patients and communities, with respect and dignity, without regard of ability to pay. ETCC currently serves over 10,000 patients annually at 2 locations providing primary care, internal medicine, women’s health, and pediatrics care.

Position Overview

The East Texas Community Clinic, Inc’s Chief Operations Officer provides executive leadership while managing operations of the healthcare facilities. The COO is responsible for planning, developing, coordinating, directing, supervising, and organizing all clinical operational functions for East Texas Community Clinic, Inc. Measuring the effectiveness and efficiency of processes and procedures while working with the respective team members to develop and implement necessary changes.

Chief Operating Officer Responsibilities

• Assist with the development and execution of the organization’s strategic plan.
• Operationalizes new projects and programs and evaluates current operations through reports and comprehensive data analysis.
• Develops and implements programs and services through collaboration with the Leadership Team.
• Identifies, plans, and implements key projects to improve quality, reduce cost, increase productivity, and improve cycle time by reducing wasted time, scrap, rework, etc. resulting in significant business improvement and patient satisfaction.
• Provides executive leadership and mentorship for all clinical operations.
• Develops, implements, and oversees operational models providing cost-effective, quality care for all patients.
• Oversee and optimize the patient’s experience through coordinating productivity, patient access, patient wait time, and resolving escalated patient complaints.
• Identifies and addresses barriers to patient care, patient flow, and general patient satisfaction.
• Actively identifies areas of innovative transformation, develops plans, and oversees these processes by aligning innovation goals with the organization’s mission and vision.
• Fosters an environment of high performance and accountability.
• Provides leadership and management with project status updates, feedback, and appropriate reporting on key responsibilities and objectives.
• Participates in and ensures the development of organizational guidelines, policies, and procedures in accordance with funding source requirements, as well as State and Federal law.
• Oversee all clinical operations of the healthcare facility.
• Assists with writing, coordination, and implementation of grants.
• Manages organization’s telephone system.
• Engages with organization’s Board of Directors, participating in monthly board meetings, and working directly with Board members as needed.
• Responsible for targeting completion of process improvement projects within a specified time frame while achieving a cost reduction goal.
• Develops and coordinates the performance excellence / performance improvement vision and deployment planning as defined by the Leadership Team.
• Achieves buy-in from all decision makers for the successful application of performance excellent / performance improvement. Creates team processes for optimizing results.
• Actively leads projects and provides individual contributions after key projects have been identified.
• Liaisons with finance team and other members of the organization in assessing, tracking, and reporting the financial benefit of a performance excellent project.
• Prepares monthly project scorecard reports.
• Coordinates communication activities and markets the process and results by publicizing goals, plans, progress, and results.

Qualifications

• Bachelors’ degree required in nursing, public health, and/or healthcare related degrees.
• Minimum of 6 years healthcare management experience required.
• 3 years Director or above experience preferred.
• Proven leadership skills and business knowledge.
• Excellent project management skills.
• Broad strategic thinker, with clear vision and direction.
• Proven experience in process improvement, leading projects with a record of successful implementation.
• FQHC experience preferred.

Job Types: Full-time

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Operations management: 6 years (Required)

Work Location: In person