Engineering Applications Specialist- Inside Sales

Description

Who We Are:

Eastern Controls, Inc. is a family-owned manufacturer’s representative located in the suburbs of Philadelphia, PA.  We’re expanding rapidly, technically challenging, and pride ourselves on providing an unparalleled customer experience. If you enjoy a fast-paced, fun, family- focused company that directly impacts life-sustaining industries and the industrial infrastructure of the United States, keep reading. 

We’re seeking passionate, driven and energetic people to join us in growing the business, solving our customers’ technical challenges and providing the best-in-class process control solutions, service and training. With locations in Ashland, VA, Carnegie, PA, and our home base in Edgemont, PA, we collaborate with customers in the Life Sciences, Power, Water & Wastewater, Chemical, Refinery, Food & Beverage, and other process-centered industries across an expanding map of geographies. 

This role is customer-facing, technically minded and works directly with our Outside Sales team and manufacturers to craft solutions to customer’s greatest process challenges. 

The Role: 

• Provides in-depth product and applications knowledge as well as sales support.
• Responsible for creating an exceptional experience with an assigned customer base. Build and maintain  relationships with customers. 
• Primary duties include all quotations and responses to technical questions along with proposal development for single item and large projects.
• Daily interaction with customers, inside and outside staff, manufacturing partners, etc.
• You are THE customer advocate for Eastern Controls and our manufacturing partners. 
• Act as a solutions facilitator: advise customer on correct solution specific to their process and work with outside sales on pricing to win customer’s business. 
• Clearly communicate with customer from start to finish. 
• Recognize where supplemental/ additional equipment can be added on to an existing RFQ.
  

Requirements

 Who We’re Seeking: 

• Bachelor’s degree in a technical field (Mechanical, Electrical or Chemical Engineering) or Business & Engineering (Sales, Technical Sales, Entrepreneurship), preferred but not required.
• 1-3  years’ experience. Working knowledge of Microsoft Office products and CRM platform. 
• Familiarity with the industrial automation/ process control industry – working with end users, integrators, and/or engineering firm- a bonus. 
• Technical aptitude – knowledge of instrumentation, gas detection, and/or valves is a major plus.
• Professional sales acumen – consistently striving to grow and develop business opportunities assisting Outside Sales Representatives.
• This is an in-office position; living within a commutable distance of our main office in Edgemont, PA is essential.
• A passion and energy for helping customers succeed.
• Curiosity to learn Eastern Controls’ product portfolio to help provide the best solutions for customer needs.
• Strong communication and interpersonal skills.

How We Reward and Support YOU: 

• The security of working for a family- owned and founded company that cares about its employees’ well-being and their families. 
• Paid time off: We want our employees to enjoy some downtime, so we offer generous paid time off and holiday schedule benefits.
• 401(k) savings plan: We encourage our employees to invest in their futures through payroll deductions, and we help with a company match on a portion of their contributions.
• Health benefits: We offer several medical plans, including some with tax-advantaged health savings accounts. We also provide dental, vision, disability, and life insurance coverage at competitive rates.
• Health Advocate: This no-cost advocacy and assistance program helps employees, and their families navigate the healthcare system. Services include making appointments, resolving claims and billing assistance.
• Employee Assistance Program: This program provides professional, confidential consultation 24 hours a day for employees and their eligible dependents. Services include consultation on personal and job-related concerns.
• Discounts on pet insurance, identity theft, travel arrangements, etc.
• Employee referral awards: Great people know great people. We offer a generous referral bonus to any employee who refers a candidate that we hire as a result.
• Career development: We offer a variety of learning opportunities to our staff including internally developed classes, customized workshops, and professional development programs to help employees develop new skills and grow their careers.
• Educational incentive program: Our tuition assistance program is designed to partner with employees to support lifelong learning.
• A business casual environment: Our business casual dress code offers employees flexibility and the opportunity to express a personal style.

We are an Equal Opportunity/ Affirmative Action Employer, including individuals with disabilities and veterans. 

*Please, no third-party recruiters. *