Dispatcher

Founded in 1945, Eastern Fire has grown from a small, family-owned business into a leading provider of fire protection services in the Northeast United States. Renowned for its reliability, expertise, and comprehensive service offerings, including design, installation, inspection, and maintenance of fire protection systems, Eastern Fire remains dedicated to protecting lives and property, continually evolving to meet the challenges of a fast-changing industry while maintaining the core values of integrity, quality, and customer satisfaction instituted by its founders.

Due to continued growth, we are seeking an organized and highly efficient Dispatcher to join our dynamic team in Auburn, ME. A successful candidate will be responsible for the coordination of all our dispatch activities including scheduling, routing, and tracking of our fleet. They will serve as the main point of contact for drivers, ensuring smooth communication and handling any issues that arise during operations. As a Dispatcher, you will play a crucial role in ensuring timely deliveries and maintaining customer satisfaction.

Key Responsibilities:

• Schedule and Dispatch: Efficiently schedule and dispatch drivers and vehicles to appropriate locations according to customer requests, specification, or needs.
• Coordination: Monitor personnel and equipment locations and utilization to effectively coordinate service and schedules.
• Communication: Relay work orders, messages, and information to and from drivers, supervisors, and field inspectors using telephones or two-way radios.
• Problem Solving: Address any issues or emergencies that arise, providing solutions to drivers and coordinating with other team members as necessary.
• Record Keeping: Maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
• Prioritization: Prioritize calls and service orders based on urgency and importance.
• Tracking: Monitor the route and status of field units to manage and prioritize their schedule and ensure timely completions.
• Customer Service: Communicate with customers to provide updates and handle service-related inquiries.
• Data Entry: Accurately enter data into computer systems and maintain logs and records of calls, activities, and other information.
• Compliance: Ensure all dispatch operations comply with company policies and procedures as well as relevant regulations.

Qualifications:

• Proven experience as a Dispatcher or in a similar role.
• Strong communication skills, both verbal and written.
• Excellent organizational and multitasking abilities.
• Proficient in using dispatch software and MS Office applications.
• Ability to work under pressure and handle high-stress situations.
• Strong problem-solving and critical-thinking skills.
• High school diploma or equivalent; additional education in logistics or related fields is a plus.

As part of the Davis-Ulmer Family of Companies, we believe that investing and empowering our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leader's abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.

Why Choose Davis-Ulmer Family of Companies:

Davis-Ulmer and its subsidiaries are affirmative action and equal opportunity employers, and do not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Disability/Veteran

DAVIS-ULMER'S ENDURING PURPOSE: "To protect what people value most."

Equal Opportunity Employer, including disabled and veterans.