It support specialist

POSITION SUMMARY

The responsibilities of this position include managing and leading projects involving the Electronic Health Records (EHR) system eClinicalWorks, as well as troubleshooting issues, driving system improvements and performing optimization tasks to ensure a healthy and operational mission critical system.

A commitment to excellence and a strong drive to achieve is instrumental in this role. As Health IT Support Specialist, you will work closely with providers, clinical staff and management across all clinics to ensure that our software system and technologies meet the demands and enhance physician productivity and patient experience needs.

You play a key role in researching and resolving workflow and software problems as part of daily operational support. Plans, reviews and collaborates projects and tasks with the Health IT and IT teams and is able to perform independently where necessary.

This role requires effective communication and collaboration to sustain the synergy within the Health IT team - vital to a high performance team.

This is a highly visible role where you will be working with a diversity of employees and clients (customers) within a dynamic and challenging environment.

Benefits : Free Medical, Dental & Vision13 Paid Holidays PTO403 (B) retirement matchLife Insurance, EAPTuition ReimbursementFlexible Spending AccountContinued workforce development & trainingSuccession plans & growth within

Education :

Master's degree preferred, but an equivalent combination of certification(s), education and experience will be considered.

eClinicalWorks or other similar electronic health record super-user certification, training or designation preferred.

Qualifications / Licensure : Must be able to cope in a "fast pace" environmentMust have minimum two years Electronic Health Records (EHR) experience, preferably with eCW (eClinicalWorks)PMS- Practice Management System (Preferred)Employees are responsible for maintaining education as required by job functionExperience with troubleshooting and resolving Electronic Health Records (EHR)issues, while managing projects (multi-tasking) in a fast paced, dynamic working environment required.

Knowledge of front and back-office operations and functions of Electronic Health Records (EHR) systems including patient intake, appointment scheduling, provider charting, labs, referrals and others required.

Ability to work independently and take initiative on assigned key Health IT directives required.Understanding of general HIPAA privacy (employee and customer) required.

Ability to effectively communicate, close loops and collaborate with Management (including Sr. Management) and other staff which include a spectrum of diverse customers required.

Effectively interfaces with other various departments to achieve department and organizational goals required.Close attention to detail and perseverance for investigative resolve required.

Experience managing major Electronic Health Records (EHR) projects from design and test to implementation and post-completion preferred.

Working knowledge of Microsoft Office Suite including Word, Excel and Power Point preferred.Experience with change management, workflow documentation and other administrative functions preferred.

Previous experience working in an outpatient clinic or doctor's office is preferred.Previous experience working for a FQHC preferred.

Understanding of meeting measures and other federal / state incentivized programs preferred.Ability to design and develop solutions including data management within eCW while working closely with vendors and stakeholders for successful implementation.

Experience with eCW maintenance and administration, keeping the Electronic Health Records (EHR) system updated, organized and secure.

ResponsibilitiesBuilding and managing relationships with our Super Users, Champions, Care Coordinators and Medical Leadership Team to understand and improve clinical workflows.

Facilitate development of system builds to standardize delivery of care.Participating in troubleshooting tasks and project involving labs, Health Information Exchanges (HIE), immunization registries and others.

Technical support for Scribe, HEDIS and UDS reporting, Care Gap Analysis, Population Health management, Chronic Care management, HCC / RAF modules, and others when implemented.

Develop, prepare, and lead training sessions in a virtual environment, group and one-on-one settings.Create and maintain learning curriculum for new staff and develop ongoing educational content for existing staff to maximize system utilization.

Work with business and operations leadership to coordinate and execute communications around technology and workflow changes.

Contribute to the development of e-learnings, quick tips, How To's and other "Just In Time" training content.Document, communicate, and help to resolve feedback, questions, and enhancement requests along with others on the SJCH IT and operations staff.

Provide on-site support to new providers and clinical staff.Escalating risks and issues as appropriate to the project sponsor and / or the external partner.

Attends training and conferences for eCW, and all other applicable trainings as directed by supervisor.Attends meetings as required for updates and as directed by supervisor.

Performs testing for new implementations, patches being applied and upgrades being performed and as directed by supervisor.Other duties as assigned.

You'll also be collaborating with a great team of people moving exciting projects forward and working to improve systems and process along the way.#J-18808-Ljbffr

Last updated : 2024-04-07