Collections Account Manager West Salem
Job Posting for Collections Account Manager West Salem at Easton Motors, Inc
Essential Functions/Primary Responsibilities:
- Professionally interact with customers on inbound and outbound calls, by email, and in-person to keep loan payments current and to collect on past due amounts.
- Establish positive relationships with customers and assist with any questions about their accounts.
- Problem - solving and negotiation skills with customers to protect the financial interest of the organization.
- Accurately document all activity with customers such as conversations, payment arrangements, and any legal actions.
- Understand all facets of financing and loan process and stay updated on details of customer accounts.
- Communicate as needed with Corporate Controller and Attorney about the status of customer accounts.
- Fill-in for other roles within the division for reasons related to schedule, absences, and workload.
- Assist with special projects and assignments related to the overall goals of the Creative Finance division and Easton Motors Companies, Inc.
Required Skills and Qualifications:
- High school diploma required (Associate's or Bachelor's degree preferred)
- Background in collections or account management preferred
- Minimum two years’ experience in customer service in a professional office or call center environment
- Must be able to do basic math including calculating interest. (Training is provided.)
- Working experience with MS Office; computer software and internet proficiency
Salary.com Estimation for Collections Account Manager West Salem in Salem, WI
$56,623 - $77,962
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