What are the responsibilities and job description for the Service Writer - Wausau position at Easton Motors?
POSITION SUMMARY
Act as a liaison between the customer and the applicable technician to communicate customer needs and concerns. Provide technician report, cost and time estimate to customer for review, and a variety of other ancillary duties.
POSITION TECHNICAL RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Consult and interpret customer needs for the mechanics
- Serve as the primary point of contact for all automotive service and repair matters
- Understand customers’ problems and arrange for appropriate service
- Advise customers on preventative maintenance and other services they may need
- Explain proper repair procedures to customers
- Follow company warranty guidelines
- Prioritize required services and offer options
- Set and manage the expectations of the service delivery for both the customers and mechanics
- Regularly keep the customer updated on repair needs, proper procedures, and completion times
- Maintain cleanliness of vehicles
- Assist with minor tech duties
- Assist with vehicle deliveries
- Conduct work through variety of computer system programs
- Assist the salespeople in the care of guests and prepare vehicles for sale
- Maintains customer complaint portal and other administrative duties of the site
- Maintain knowledge of the entire inventory of Easton Motors vehicles
- Utilize customer relationship management software to manage tasks and assignments. AMS system
- Assist with general store cleaning and maintenance, including all public areas, inside and out.
- Maintain cleanliness of lot inventory and move vehicles on the lot to present a positive curb appeal for potential and existing customers. Including Washing, adding gas, snow removal, starting and driving to keep vehicles batteries performing well.
- Process payments in compliance with financial policies and procedures. Performing day to day financial transactions, including verifying, classifying, and recording accounts payable data. Preparing bank deposits
POSITION REQUIREMENTS
Education:
- Highschool degree or GED preferred but not required
Experience:
- 1-2 years’ service writing experience preferred but not required
- 1 year of general automotive knowledge preferred but not required
License(s)/Certification(s):
- Valid Class D driver’s license preferred
BENEFIT SUMMARY
- Industry leading health, dental, and vision insurance
- Company sponsored life insurance
- Company paid short-term disability
- Structured vacation program
- Competitive 401K match
- Position specific bonus structures
- Flexible work schedules
EQUAL EMPLOYMENT OPPORTUNITY
We are committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to arrest or conviction records, race, religion, color, sex, ancestry, national origin, citizenship status, marital status, age, service in armed forces, sexual orientation, genetic testing results, honesty testing, disability, the use of lawful products during non-working hours, or any other protected status in accordance with the requirements of all federal, state and local laws.