Client Relations Specialist

Eastridge Workforce Solutions is collaborating with a leading specialty insurer in the quest for an experienced Client Relationship Specialist. Our client is a rapidly growing and innovative insurer dedicated to providing specialty insurance solutions to residential and commercial customers. Guided by an entrepreneurial spirit, our client fosters a dynamic and diverse team culture built on agility, innovation, and authenticity. If you're seeking a fulfilling career with growth opportunities in a dynamic environment, join the team and make an impact with our innovative team!

Position Overview:

As a Client Relationship Specialist, you will be responsible for providing exceptional customer service and sales support to our clients' top producers, strategic partners, and insureds. You'll have the opportunity to engage with partners and customers, assisting them with inquiries, providing technical support, and facilitating onboarding activities.

Key Responsibilities:

• Assist new and existing partners and customers with inquiries on products and services.
• Provide technical assistance and training on Automated Submission System.
• Collaborate with the Operations team on onboarding activities for new agents and brokers.
• Handle agency administration customer service requests including endorsements, cancellations, and policy changes.
• Promote all products and services to agents, brokers, and strategic partners.

Qualifications:

• Associates degree or Bachelor’s degree preferred but not required.
• 1-3 years of experience in a Customer Service role.
• Ability to handle heavy call volume and multitask effectively.
• Insurance experience preferred, but not required.
• Proficient in Microsoft suite of programs including Word, Excel, and PowerPoint.

Benefits when you convert to perm:

• Full suite of medical benefits.
• Long-term financial incentives, including stock options.
• 401k with 3% automatic employer contributions.
• Competitive PTO holiday program.
• Hybrid work environment with work from home stipend.
• Professional development assistance.
• Headspace paid subscription.
• Career exploration opportunities.
• Regular company-wide social events.

Benefits through Eastridge: Use this link bit.ly/2023-Benefits to learn more about benefits available to Eastridge’s temporary employees. From time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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