Manager, App Dev Engineering - IVR

We are a recruiting company EasyHiring looking for candidates for the position of Manager, App Dev Engineering - IVR in ST LOUIS, MO for our partners

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: Manages the team members accountable for designing, developing, and implementing complex enterprise IVR software solutions. Collaborates closely with technical and non-technical roles such as data modelers, architects, business analysts, data stewards, and subject matter experts (SMEs) to provide design, technical analysis, development/configuration, testing, implementation, and support expertise representing the interest of the business across the enterprise.

Serves in a team leadership capacity with large-scale Application Development projects / programs related to IVR implementations and migrations
Leads the build-out or expansion of front-end capabilities within IVR
Reports application progress and outcomes
Provides coaching and career development planning to junior Application Developers
Coordinates the work of 3rd party Development teams, holds 3rd party vendors accountable to our standards, policies, and performance expectations.
Identifies and evaluates risks and participates in mitigation and control activities
Provides continuity with Application and Infrastructure Management operational groups during service transition
Partners with Security and SRE teams, makes sure all security and change management policies are followed.
Assists in the design and development of proof of concept and prototype application environments
Manages the hiring and training of new and existing staff, conduct performance / salary reviews, and provide leadership, technical guidance and coaching to Developers executing all aspects of applications development
Lead teams of Developers to help ensure the stable operation of application development activities
Shares knowledge and develop staff capabilities to strengthen understanding of application development industry, business issues and best practices; evaluate implications to IT
Develops and communicates departmental objectives; inspire and motivate team members to achieve results
Holds teams accountable to meet functional, quality, and time line objectives.
Performs other duties as assigned
Complies with all policies and standards

Education/Experience:
Requires a Bachelor's degree and 5 years of related experience.
Master's Degree Computer Science, Information Technology or related field preferred or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

Technical Skills:
IVR management experience required (Connect, Cisco, Avaya, Genesys or other)

Agile

Vendor Management

Workforce Management

Soft Skills:
Ability to lead/manage others
Collaboration and team building skills
Effectively coaches and delivers constructive feedback
Instills commitment to organizational goals
Ability to communicate and make recommendations to upper management
Effective conflict management skills
Develops and delivers effective presentations
Demonstrated negotiation skills

Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person