RESTAURANT SERVICE LEAD

Founded in Italy in 2007, Eataly is the world’s largest artisanal Italian food and beverage marketplace. At Eataly, you can Eat a meal at restaurants or quick-service counters, Shop for the ingredients, and Learn through classes and tastings. Eat Better, Live Better! Eataly is an Equal Opportunity Employer.

JOB OVERVIEW

A Restaurant Service Lead supports the Restaurant Assistant General Manager (AGM) with the day-to-day operations at Eataly’s full-service restaurants. Reports to the Restaurant AGM and serves as a liaison with restaurant support staff.

· Provides a steady leadership presence on the floor daily, monitoring guest, food and team member service

· Ensures exceptional service standards are consistently met and that activities are carried out effectively

· Inspects dining room and storage areas to ensure compliance with health and safety regulations

· Purchases supplies, beverages and equipment as per the direction of the Restaurant AGM

· Assists with administrative and operational duties as needed

· Documents, investigates, escalates and resolves all employee and guest incidents

· Performs other duties as required or assigned

QUALIFICATIONS

· 2 years of supervisory experience in food service

· Strong understanding of steps of service

· Excellent communication and problem-solving skills

· Bachelor’s Degree or associate degree in Restaurant Management or Hospitality preferred

· Knowledge of Italian cuisine and beverage preferred

JOB REQUIREMENTS

· Availability to work onsite with a flexible schedule often including evenings, weekends and holidays

· Ability to lift up to 50 pounds

· Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting

· Food Handler’s License preferred

BENEFITS AND PERKS

· Medical, Dental, Vision Insurance and Paid Parental Leave

· Paid Time Off, 401K with company match, Commuter Benefits and Plum Benefits

· Free staff lunch daily and discounts at Eataly

· Fun staff classes on products and Italian cuisine

Job Type: Full-time

Pay: $41,639.00 - $137,352.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Retirement plan
• Vision insurance

Physical Setting:

• Casual dining restaurant
• Fast casual restaurant

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• New York, NY 10010: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location