Field Service Representative

Eaton’s Electrical Engineering Service & Systems Division is seeking a Field Service Representative (FSR) to join our team. This position will be based out of Charlotte, NC, Greenville, SC or Greenwood, SC location.

Position Overview:

The Field Service Representative is responsible for providing field service support and consultation such as acceptance testing, commissioning, and troubleshooting of low, medium, and high voltage systems. You will advise customers and provide best technical solutions to solve customer issues. You will complete assigned jobs with assistance from lead technicians and engineers. In addition, you will conduct required tests and calibration using test equipment and check and maintain equipment to ensure compliance with applicable standards.

In this function you will:

• Work on assigned projects for electrical equipment
• Deliver technical solutions to customers
• Perform less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations
• Display proficiency in the following: Test Equipment Operation, Troubleshooting Techniques, Protective Relays, Power Quality Measurements, Disaster Recovery, Rotating Machinery, Protection & Control Design

Qualifications

Required (Basic) Qualifications:

• High School Diploma or higher with a minimum of 1 year of field service experience evaluating and servicing electrical distribution or control systems
• Possess and maintain a valid and unrestricted driver’s license
• Must be legally authorized to work in the United States without company sponsorship.
• All candidates must reside within a 50-mile radius of the work locations listed. No relocation will be offered for this position. Active Military Service member candidates are exempt from the geographical area limitation.

Preferred qualifications:

• Bachelor's degree in engineering (electrical, mechanical or engineering technology) from an accredited institution.
• Experience performing power quality measurements, troubleshooting, and analysis is highly desirable.
• Experience with protective relays is highly desirable.

Why work at Eaton? We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site.

• Flexible work options to help balance work/life demands (at participating Eaton sites)
• Healthcare/retirement savings programs
• Competitive compensation packages to reward skills and performance
• Tuition assistance or financial help for ongoing learning and development
• Health, Dental, Vision & Wellness program
• Donation matching (U.S., Canada, Puerto Rico)

Position Success Criteria:

• Strong computer skills
• Understanding of the company's and competitor's electrical, electronic and mechanical products and services.
• Knowledge and practice of safety precautions related to working with electrical and electronic equipment.
• Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.
• Submit to periodic customer required background and drug screenings.

Eaton also considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AccommodationsForApplying@Eaton.com

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.

We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Engineering

Region: North America – US/Puerto Rico
Organization: ESSG EESSD Electrical Engrg Svcs Systems Div

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 50 % of the Time