Order Manager
Job Posting for Order Manager at Eaton
Eaton’s Critical Power Solutions division is currently seeking a Order Manager to join our team in Raleigh, NC who will be responsible for providing internal and external sales support. This position will manage orders to include order entry, backlog management, and leverage all available resources to meet customer expectations whilecreating a positive customer experience.
The expected annual salary range for this role is $65,250 - $95,700 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you’ll do:
- Provide general order management to include; order entry, promised date compliance, backlog management, coordination of material shipments, on time delivery, order expediting, and status/tracking of orders.
- Collaborate with sales, Eaton manufacturer representatives, Eaton business partners, purchasing, credit, and legal departments in an effort to drive order issue resolution and customer satisfaction. Provides solutions and alternatives to customers in order to meet needs.
- Proactively communicate in a timely manner with customers about order verification, order status, pricing and shipment status. Coordinates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.
- Challenge cross functional processes for continued business improvement.
- Proactively run and analyze reports to determine orders to be released to meet revenue numbers and customer demand.
- Manage order backlog to ensure forecast accuracy for the business unit.
- Assist with the facilitation of the Return Material Authorization, credit, and re-bill processes.
Basic (Required) Qualifications:
- Bachelor's Degree from an accredited institution
- Minimum of two (2) years of experience in customer support, or supply chain experience
- Must be able to work in the United States without company sponsorship now and within the future
- No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Raleigh, NC will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.
Preferred Qualifications:
- Proficient with computer and software tools including SAP, Power BI and CRM tools.
- Previous experience in order management, logistics or supply chain
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We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Salary : $65,250 - $95,700
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