Concierge

About us

Eau Claire Body Care is a small business in Eau Claire, WI. We are fun, fast-paced, collaborative and our goal is to inspire humans to look and feel their best through our esthetic services.

Our work environment includes:

• Growth opportunities

Are you excited about working in a fun, fast-paced environment? If you are someone who has a growth mindset and wants to be challenged to improve your technical and professional skills, this could be the perfect opportunity for you!

At Eau Claire Body Care our concierge team is vital in helping our clients receive excellent customer service.

Character and personality requirements for the position:

• A positive, friendly, upbeat and personable demeanor and attitude
• A customer service-oriented individual who can communicate effectively with clients, management and coworkers
• Eager to create goals and strive toward them
• A professional appearance at all times
• Thrives in a fun, team-oriented environment.
• Celebrates change and learning new things

Responsibilities:

• Greet and welcome clients, provide a positive first impression.
• Manage appointment scheduling, rescheduling, and cancellations.
• Answer phone calls, respond to emails, and provide service information.
• Collect client information, medical history, and consent forms during check-in.
• Process payments, handle invoices, and provide receipts during check-out.
• Upsell and cross-sell services, treatments, and products to clients.
• Ensure the waiting area is clean, comfortable, and well-stocked.
• Coordinate with spa staff to communicate client arrivals and treatment preferences.
• Assist clients in selecting and purchasing skincare or wellness products.
• Address and accommodate special requests and client concerns.
• Maintain a professional appearance and organized front desk area.
• Handle cash transactions accurately and follow security protocols.
• Adhere to privacy regulations (e.g., HIPAA) when handling client information.
• Collect client feedback to improve services and address issues.
• Multitask, problem-solve, and manage client interactions efficiently.
• Follow safety protocols, emergency procedures, and access restrictions.
• Maintain accurate client records and update preferences and details.

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Ability to Relocate:

• Eau Claire, WI 54701: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $16