Ophthalmic Assistant

Job Title: Ophthalmic Assistant

Position Summary: Performs basic preliminary screening exam on patient under the supervision of the clinical practice manager and ophthalmologist/optometrist. Provides the provider with pertinent information for ophthalmic exam and care of the patient.

Principles Responsibilities:

• Uses good judgment when providing patient care.
• Performs Heidiberg Retinal Tomography (HRT) and visual field testing.
• Assists with minor office surgeries and laser procedures.
• Completes prior authorization requests for pharmacies.
• Ensure the cleanliness of clinical rooms and stock with supplies.
• Consults with Ophthalmologist regarding messages from patients.
• Neutralization of glasses.
• Back up to Patient Service Representatives.
• Maintains confidentiality of all pertinent patient care information to assure patient rights are protected.
• Observes courtesy standards through use of verbal amenities, pleasant facial and body expressions and pleasant voice tone when in contact with co-workers, providers, patients and visitors.
• Communicates appropriately and clearly to patients and co-workers.
• Works effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Maintains composure when confronted with job stress or emergency situations.
• Adapts well to change in the workplace.
• Consistent and concise lines of authority and responsibility are maintained.
• Other duties as assigned.

Education & Experience:

• Individuals who are bi-lingual/bi-cultural are encouraged to apply.
• High School diploma or equivalent required.
• One-year customer service experience required.
• Previous work experience in ophthalmology preferred but willing to train the right candidate.
• CPR certification (American Heart Association) preferred. 
• Medical Office Experience preferred.
• Knowledge of business office procedures.
• Ability to embody the mission and vision of Cooperative Health.
• Excellent written and verbal communication and problem solving skills.
• Ability to communicate with people from a variety of socioeconomic and cultural backgrounds.
• Ability to prioritize, organize and carry out work assignments independently and efficiently.
• Ability to maintain appropriate degree of confidentiality.
• Proficient in use of computer programs including Word, Excel, PowerPoint

Physical Demands

• Prolonged periods sitting or standing
• Must be able to lift up to 25 pounds
• Be able to sit, stand, stoop, squat for extended periods of time throughout the day
• Standing or walking for extended periods throughout the day

Company Conformance Statement

In the performance of respective job assignments, all employees are required to conform with Cooperative Health’s:

• Board approved policies and procedures;
• Confidentiality and professional provisions;
• Compliance program; and
• Standards of conduct.