Manager of UKG

Title: Manager of UKG

Department: UKG

Reporting Manager: President

Position Status: Full-time

Classification Level: Exempt

Compensation: Salary Commensurate With Experience

Revised: 04/2023

POSITION SUMMARY: The Manager of UKG, will coordinate and manage UKG operations activities, including but not limited to time and attendance, payroll and HRIS, ensuring development and implementation of efficient operations to meet current and future needs of the organization. This position is responsible for the implementation of Workforce Ready products and modules and the overall client experience through implementation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential functions include, but are not limited to the following:

Operational Excellence:

• Identifies, recommends and implements operational effectiveness and efficiency through technology (automation), continuous process improvement initiatives and use of resources and materials.
• Reviews and approves cost-control reports, cost estimates, and staffing requirements for projects.
• Manages client implementation ensuring highest levels of customer satisfaction through project management.
• Identifies opportunities that would lead to reduced cost of client servicing.

Team Excellence:

• Collaborates with internal business partners and leadership to develop and meet company goals and objectives while providing expertise and guidance on UKG operations projects and systems.
• Fosters collaboration within the UKG team across the client lifecycle.
• Establishes positives relationships with internal business partners by understanding their business objectives and providing exemplary support.
• Inspires and motivates the team by embodying EBC’s mission and values.
• Responsible for performance management for the UKG team.

Compliance:

• Maintains knowledge of emerging technologies and trends in UKG/WFR operations management.
• Identifies training needs and ensures proper training is developed and provided.
• Responsible for human capital resource planning and management.
• Identifies and implements operational metrics and establishes systems and dashboards for tracking, review and reporting.

Client Focus:

• Delivers industry leading HCM and managed benefits services with a best-in-class client service focus.
• Responsible for negotiating and resolving escalated issues that arise during the client implementation.
• Supports clients through the implementation process by applying strong problem-solving, troubleshooting, and data management skills.
• Builds relationships and engages business owners/leaders and client contacts to ensure project oversight and success.
• Performs other related duties as assigned.

POSITION QUALIFICATIONS:

Education: Bachelor's degree from an accredited college or university preferred. MBA/MHA a plus.

Experience:

• Minimum three years’ management experience preferred.
• Minimum five years’ experience managing and leading client relationships through implementations preferred.
• Minimum five years’ experience in Workforce Ready preferred.
• Minimum three years of experience in relevant area of expertise, supporting a payroll, time & attendance and/or HRIS application, in a customer support environment.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Access, etc.) required.
• Prior experience successfully interacting with sales functions is strongly preferred.

Skills:

• Strong leadership skills including coaching, developing a diverse work force, managing a remote team, instilling commitment to quality and excellence, encouraging collaboration and promoting the flow of information among all participants.
• Client-focused, self-motivated, quick learner, results driven.
• Good listener, able to apply the knowledge gained effectively.
• Proven proficiency in prioritizing tasks.
• Excellent verbal/written communication skills, including presentation skills.
• Ability to deal with ambiguity and change in all areas on a regular basis.
• Strong decision-making and problem-solving skills and general business acumen.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 5 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

EEO STATEMENT: EBC HR and Payroll Solutions Inc. is an Equal Opportunity Employer and considers all candidates for employment regardless of race, color, national origin, religion, sex, age, disability, citizenship, pregnancy, military status, marital status, sexual orientation, or any other characteristics protected by law.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Buffalo, NY 14204

Salary : $98,100 - $124,000