Title Clerk

Overview

EBlock is a technology company with digital auctions across the US and Canada. EBlock New Orleans is a 34-acre top-tier auction facility located in Hammond, Louisiana. EBlock's Gulf Coast location enables us to expand our digital dealer-to-dealer marketplace in the southern United States, enabling our strategy of land-meets-technology. By connecting physical auctions and digital auctions, We are creating a network of logistics hubs that will improve our ability to serve our customers and give them the flexibility to do business where and how they prefer.

EBlock New Orleans is seeking a highly organized and customer-focused Title Clerk to join our team. The ideal candidate will be responsible for managing the daily processing of vehicle titles, ensuring a seamless experience for our customers by bridging the gap between customer expectations and the intricacies of title processing. With a firm grasp on state and local regulations as well as company policies, the Title Clerk will play a crucial role in maintaining customer satisfaction through proactive solutions and exceptional service.

Work schedule: Monday, Wednesday and Thursday 8:00am - 5:00pm; Tuesday 7:00am - 5:00pm and Friday 8:00am - 1:00pm

Responsibilities

What you will do:

• Customer Interaction: Serve as the primary point of contact for all levels of customers, from the general public to high-level managers, ensuring a positive company image through both face-to-face and verbal communications.
• Title Processing: Efficiently analyze and identify vehicle title/ownership documents, process titles in line with state guidelines, and address any discrepancies or issues with paperwork in a timely manner.
• Issue Resolution: Take the initiative to resolve titling issues by liaising with dealers, regulatory agencies, and customers, providing immediate solutions or escalating complex issues to the appropriate manager.
• Record Maintenance: Keep accurate and up-to-date records of vehicle titling, customer interactions, and transactions, adhering to company guidelines and ensuring data integrity.
• Communication: Regularly communicate with customers and sellers regarding title requests, ensuring all documentation meets required standards and addressing any outstanding issues promptly.
  
  
  

Qualifications

What you will need:

• Experience: At least 2 years in a customer service-oriented role, with a preference for candidates having experience in vehicle title processing or the car auction business.
• Education: High School diploma or GED.
• Skills: Exceptional customer service skills, strong attention to detail, and the ability to work under pressure and meet deadlines. Proficiency in Microsoft Office and strong typing, communication, and email correspondence skills are essential.
• Language: Fluency in both Spanish and English is necessary.
• Attributes: A strong sense of organization, the ability to multitask, and work independently with minimal supervision.
• Flexibility: Availability to work overtime as needed and adapt to changing workloads and priorities.
  
  
  

Working Conditions

• The role involves attending to long-duration calls, manual dexterity for desktop computer use, and occasional overtime to meet business needs.
  
  
  

What We Offer

• Competitive pay
• Medical, Dental & Vision
• 401k/RRSP with Match
• Company paid Group Life/AD&D insurance
• Paid time off
• Flexible working environment
• Continuous Learning
• And an amazing culture to top it all off!
  
  
  

E INC is an equal opportunity employer and affirmatively seeks diversity in its workforce. E INC recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other categories protected by law.

E INC takes cybersecurity seriously. For awareness, all active job openings are listed on our careers page, here: https://careers.eblock.com/careers-home/. E INC will reach out to candidates via our Application Tracking System iCIMS, LinkedIn, and Indeed through company accounts. E INC does not require bank information, date of birth, social identification information, or upfront fees as part of our application process.