IT Support Specialist I

ECC is seeking candidates for an IT Support Specialist I position. This position primarily supports and maintains the Company’s computer equipment and related systems while providing excellent customer service. 

• Install, diagnose, repair, maintain, and upgrade hardware, software and other related equipment or systems while ensuring optimal performance
• Troubleshoot issues (in person or remotely) in a timely and accurate fashion, and provide client training and assistance where required

• Provide hardware and software technical support to office and remote clients.
• Generate documentation for IT processes and procedures
• Configure laptop and desktop hardware and software to company standards within specific time frames
• Receive and respond to personal requests, incoming calls, pages, IM, and/or e-mail regarding computer or IT related problems
• Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of clients, and recommend and implement corrective actions as needed
• Answer to and perform installations, moves, adds, and changes (IMAC) requests as they are submitted
• Work with other IT Support personnel to maintain an organized and efficient work environment
• Following up with clients to ensure problem resolution and satisfaction
• Maintain customer-centric attitude when working with clients
• Maintain compliance with all IT Policies and Procedures
• Assist with software training; includes e-mail, Internet, network, word processing, spreadsheet and PDF
• Evaluate the needs of clients to determine what new equipment/software may be needed including obtaining quotes and generation of PO Requests
• Maintain an inventory of all computer equipment and related peripherals
• Attending regular staff meetings and participating in other IT related activities, such as training seminars or trade show events
• Identify and learn appropriate software and hardware used and supported by the organization
• Perform preventative maintenance, including checking and cleaning of workstations, laptops, printers, and peripherals
• Keep current with IT trends and technologies and willingness to advocate positive change within the IT Department
• In addition to the accountabilities above, other responsibilities, tasks, and deliverables may be assigned to the incumbent of this position

Requirements:

• One year of experience working with Microsoft Windows desktop OS, Microsoft Office Suite and Adobe Acrobat
• One year of experience troubleshooting current PC hardware, including IBM/Lenovo laptops and HP desktops, and peripherals
• Travel: Must be able and willing to travel periodically, typically less than 10% depending on the needs of the company.
• Education: This position requires an associate degree in an Information Technology related field. An equivalent combination of education and experience may be substituted for this requirement.

Preferred Qualifications

• COMPTIA A Certification
• Experience in a Novell Netware environment

Benefits Offered – full-time positions

• Medical/Dental/Prescription/Vision Insurance
• Life Insurance, Long Term Disability Insurance
• Paid Time off and Holiday Pay
• 401k with deferral matching, ESOP, Student Debt Reduction Program
• Flexible Spending Accounts (FSA)
• Educational Assistance, Mentorship Program, Talent Learning Management System
• Employee Referral Bonus Program
• Company-matching charitable giving program