Application Support Speicialist
Job Posting for Application Support Speicialist at ECCO Select
Job Details
Urgent and immediate need
3 month contract
Hybrid WFH on Mondays and Wednesday
Client is located in Coppell, TX 75019 Cypress Waters Complex
Need experience with end user application support, 2-3 years
Job Description:
Summary:
Since the launch of the new app the client is getting a TON of calls from guests regarding app issues. It could be as simple as my password won t reset to as complicated as my gift card funds are missing and then everything in between. The team is hoping to find a resource that can be the point person for these emails, engage with guests and troubleshoot their issues, and/or escalate redirect to other internal team members. The ideal candidate needs to be a blend of guest oriented, organized, personable, yet also technical enough to be able to troubleshoot app issues. This isn't coding or design it's end user support.
Manager Notes: Customer facing calls and emails-resolving and reporting issues, answering questions and escalating to the right person/department Try to resolve questions in-regards to the new launch/roll out of SK s application Able to walk customers through the process of fixing their problem and resolving issues Use MS Office, Excel, Outlook, Windows If they have QSR , restaurant, or hospitality background that is a huge plus They will be working on the digital marketing team Needs some experience working with customers directly and needs some technical background, preferably having worked answering application issues Must have excellent communication skills and great articulation and engagement skills We would love to have you join our team! ECCO Select is committed to hiring and retaining a diverse workforce. ECCO Select s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Equal Employment Opportunity is The Law This Organization Participates in E-Verify
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