What are the responsibilities and job description for the IT Support Desk position at ECCO Select?
Work the first 4 weeks at least onsite until they get trained and build trust and moves into a hybrid, Must be close to Plano, TX.
IT Support Technician 1
Urgent Need
Duration: 3 Months Potential to convert to permanent
Work Week: First month is onsite and then it will have hybrid work opportunities
Years of experience: 4
Job Description:
Summary:
IT Support Technician I provides first-level support for issues related to computers and peripherals including problem determination, escalation, tracking and resolution. Assists local and remote users with troubleshooting and repairing computer hardware, software, network hardware, and mobile devices, and performing technical & system diagnostics as required.
The Technician understands desktop operating systems, routinely thinks outside the box to solve problems quickly and understands what impeccable customer service is.
Basic knowledge of computer networks is required as Technician may have to troubleshoot issues related to network connectivity and network hardware configurations.
The Technician will also be required to assist in asset management & tracking, maintaining internal documentation, and projects involving additions, upgrades, and changes to the company infrastructure.
Essential Duties and Responsibilities:
Provide desktop support in-person, via phone, and e-mail correspondence
Troubleshoot and resolve common end-user technical issues
Set up new computer systems including computers, mobile devices, printers, and network hardware
Maintain computer equipment and software to ensure secure and efficient operations
Repair computer hardware as required
Escalate trouble tickets as needed
Help to maintain accurate documentation of trouble ticket resolutions and departmental processes
Follow established protocols for inventory management throughout the hardware lifecycle, including but not limited to, shipping, receiving, tracking, counting, sorting, labeling, assets tagging, and recycling hardware
Attend and contribute to scheduled meetings as necessary
Assist with other IT related projects or tasks as needed or required
Education/Experience:
Minimum high-school diploma/GED equivalent
Strong understanding of Microsoft operating systems
Good understanding of Apple operating systems
Able to read and understand technical manuals
Ability to multi-task and prioritize projects effectively
Able to take direction well and apply it as necessary
ECCO Select is committed to hiring and retaining a diverse workforce. Our policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Veterans of our United States Uniformed Services are specifically encouraged to apply for ECCO Select opportunities. Equal Employment Opportunity is The Law This Organization Participates in E-Verify
#INDJS
Job Types: Full-time, Contract
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Are you able to work onsite for the first month and then hybrid?
Experience:
- Technical support: 4 years (Required)
- Desktop support: 2 years (Required)
- Apple operating systems: 1 year (Required)
Ability to Relocate:
- Plano, TX 75024: Relocate before starting work (Required)
Work Location: Hybrid remote in Plano, TX 75024
Salary : $22 - $24
