What are the responsibilities and job description for the Front Desk Associate position at Echo Bluff?
Echo Bluff Lodge is nestled alongside Sinking Creek with expansive, breathtaking views of the park's namesake, Echo Bluff in Eminence, Missouri. The beautiful lodge overlooks a one-of-a-kind panorama that amazes all! We offer cabin and lodge guest rooms, Mercantile Gift Shop, and the Creekside Grill.:
Responsibilities:
Position Requirements:
Knowledge and Experience::
For more info visit our website echobluffstatepark.com:
- We are looking for a seasonal, Front Desk Associate this season!
- Part time hours leading to full time hours in the summer
Responsibilities:
- Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies
- Respond calmly and professionally to all guest complaints resolving issues as appropriate and escalate to management when necessary
- Keep front and back office areas organized and clean
- Communicate with emergency responders, when necessary, in a calm and effective manner
- Prepare daily deposit, drop receipts and follow all company cash handling procedures
- Assist other team members by sharing knowledge of Park and surrounding area
- Understand Company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
- Other duties per Duties Checklist and as assigned
Position Requirements:
- Provide excellent customer service to meet and exceed customer expectations
- Present a positive image of the company in an upbeat, professional manner
- Ability to work a variety of day, night, weekend and holiday shifts
- Ability to work independently
- Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
- Basic computer skills – Microsoft Office (Word, Excel, Outlook)
Knowledge and Experience::
- Education: High school diploma or equivalent
- Experience: Minimum 1 (one) year front desk/room registration experience preferred
For more info visit our website echobluffstatepark.com:
Salary : $19,800 - $25,100
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