What are the responsibilities and job description for the Master Data Analyst position at Eclaro?
Customer Care Master Data Analyst – Contractor
The qualified candidate will understand Master Data as a key element for reviewing/validating various data elements relevant to the entire order fulfillment process, using ***’ ERP system or other tools to make necessary revisions. This position requires a hybrid of two skills areas: 50% high level problem-solving, data mining and analytical skills, while the other 50% will focus on daily hands-on operations and data maintenance.
POSITION DUTIES & RESPONSIBILITIES
The Customer Care Master Data Analyst will function in a team environment, while retaining the ability to empower themselves to perform their specific job functions and make decisions that are in the best interests of the customer and Company.
Responsibilities include, but are not limited to:
• Manage Master Data in SAP across modules and support on-going supply chain related projects
• Knowledge and experience with SAP Material Master Data fields and tables are essential for role
• This position will interface with various functions within the business: Marketing, Sales, and Logistics, at different levels of the organization
• Understanding of master data processes, standards, data governance and data quality concepts
• Retrieve, combine and analyze large amount of data to validate
• Advanced skills in Excel (i.e. VLOOKUP, Pivot tables, advanced formulas, merging of data sets, ability to link various spreadsheets or data tables, import/export, or upload/download data to/from other systems
• Identify areas for process improvements and drive the implementation changes to streamline processes
• Ability to work independently and proactively with minimal supervision
• Create process flows and training materials (as needed)
Skills and/or Requirements:
Bachelor’s degree in business, Supply Chain, Computer Science or related field
Customer Care Experience: 3-5 years
SAP R/3 or HANA system required: 3-5 years
• MDG (Master Data Governance)
• TMS (Transportation Management System)
• CMIR (Customer-Material Info Record)
• ADET Rules (Accelerator Data Enrichment Tool)
Transportation/Logistics (all modes): 1-2 years
Import/Export: 1-2 years
Microsoft Office: Proficient
Bilingual: Desired (Spanish/French/Other)
Celonis: Desired
Six Sigma: Desired
CRM (Customer Relationship Management): Desired
Org Unit: N-CPN/LC
Site: Houston – ETIV - Katy Freeway
