What are the responsibilities and job description for the Support technician position at Eclaro?
Tier 1 Support Technician
Job Number : (phone number removed)
Be part of the Financial Services Industry. Eclaro is looking for a Tier 1 Support Technician for our client in Austin, TX.
Eclaro’s client is one of the largest Insurance Brokerage and Consulting Firms in the United States. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview :
Providing immediate assistance with troubleshooting, resolution, or escalation is the primary function.
Responsibilities :
Receive incoming phone calls in a call center environment
Maintain and troubleshoot PC network connectivity to provide maximum uptime.
Follow standard Support Technician operating procedures; accurately log all Support Technician requests using call tracking software.
Remotely assist with setup for PC's issued to new and / or existing users.
Research and make recommendations for new software and hardware as needed.
Respond to user hardware and software problems.
Escalate unresolved issues to the next level of support.
Test and document corporate initiatives as assigned by Manager
Assist with management of mobile devices
Other items as assigned
Required Skills :
Thorough knowledge of Windows Operating Systems (Win7&10)
Thorough knowledge of Microsoft Office Suite (2013 / 2016 / 365)
Enterprise level AntiVirus experience.
Enterprise level VPN experience.
Experience with Multi-Factor Authentication (MFA)
Experience with multiple technologies including operating systems, wireless networks, security software, imaging software, and databases.
Experience with PC hardware build and troubleshooting
Familiarity with mobile devices (smartphones / tablets)
Strong customer service communication skills
Good attitude and a desire to help others
Proven communications and interpersonal skills.
Thorough problem solving skills.
Ability to train new individuals, transfer knowledge, and assume new responsibilities.
Dependability
Active Directory management
Qualifications :
BA or BS degree preferred or equivalent experience
If hired, you will enjoy the following Eclaro Benefits :
401k Retirement Savings Plan administered by Merrill Lynch
Commuter Check Pretax Commuter Benefits
Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
If interested, you may contact :
Kath Torres
phone number removed)
Equal Opportunity Employer : Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Last updated : 2024-09-13
