What are the responsibilities and job description for the Portfolio Analytics App Support position at eClerx?
Job Description
Portfolio Analytics App Support
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Location: Dallas
Type: Full-time
Vertical: Technology
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Summary
eClerx is looking for a skilled Python developer who is proficient in relational database platforms and has some Java coding experience. The candidate should have all the necessary skills of a developer such as technical specification writing, version control, unit testing and agile methodologies.
Your primary function will be to investigate and drive support resolution with senior external clients, internal stake holders and other engineering teams. You will serve as point of escalation for support issues from the help desk. Candidates should work closely with the engineering team to resolve these issues. Create documentation/runbooks and code snippets to share with clients and internal engineering teams
Responsibilities
eClerx provides business process management, analytics, and automation services to a number of Fortune 2000 enterprises, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 17,000 people across its global sites in the US, Canada, UK, Australia, Italy, Germany, Switzerland, Dubai and Singapore, along with its delivery centers in India and Thailand. For more information, visit https://jobbio.com/eclerx .
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here .
Portfolio Analytics App Support
______________________________________________________________________
Location: Dallas
Type: Full-time
Vertical: Technology
_______________________________________________________________________
Summary
eClerx is looking for a skilled Python developer who is proficient in relational database platforms and has some Java coding experience. The candidate should have all the necessary skills of a developer such as technical specification writing, version control, unit testing and agile methodologies.
Your primary function will be to investigate and drive support resolution with senior external clients, internal stake holders and other engineering teams. You will serve as point of escalation for support issues from the help desk. Candidates should work closely with the engineering team to resolve these issues. Create documentation/runbooks and code snippets to share with clients and internal engineering teams
Responsibilities
- Support role diagnosing and fixing coding issues within defined SLAs
- Work closely with the engineering team to drive resolution of client issues
- Influence and suggest improvements on the roadmap to enhance client experience, focusing on portfolio analytics
- Create documentation, runbooks and code snippets to share with clients and internal engineering teams
- Execute on support issues while also building out the function and automating resolution of repeat issues
- Between 4-10 years of overall technology experience
- Must be comfortable coding in Python, debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug tooling
- Must have a basic knowledge of UI and API integration
- 5 years of hands-on experience with Python
- Some coding experience in Java
- 3 years in a support role
- Experience or Keen to learn about financial markets
- Strong analytical, problem solving, and troubleshooting abilities
- Strong oral and written communication skills with the ability to effectively communicate with both technical and non-technical audiences at all levels within technical and business organizations
eClerx provides business process management, analytics, and automation services to a number of Fortune 2000 enterprises, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 17,000 people across its global sites in the US, Canada, UK, Australia, Italy, Germany, Switzerland, Dubai and Singapore, along with its delivery centers in India and Thailand. For more information, visit https://jobbio.com/eclerx .
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here .
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