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Customer Service Representative

EControls | FW Murphy Production Controls
San Antonio, TX Full Time
POSTED ON 8/27/2022 CLOSED ON 11/25/2022

Job Posting for Customer Service Representative at EControls | FW Murphy Production Controls

We Exist to Conquer Complexity 

  • Are you ready to clear paths and eliminate risk for our customers?
  • Are you driven to change the game by challenging convention?
  • Are you tenacious, tireless and never discouraged in the pursuit of your goals?
  • Do you love questioning assumptions and embracing new perspectives?
  • Do you continuously ask “what have I missed” or “how can I make this better”?

EControls, a global, innovative leader in engine control systems, protection and monitoring, is seeking exceptional engineers who answer yes to these questions. Ideal candidates are strong team players, willing to work collaboratively and driven to continuous development.  

We are looking for a Customer Service Representative.  This position will report to the Director of Business Management & does not have supervisory responsibility.

Responsibilities:

  • Process all customer orders
  • Manage incoming customer queries escalating internally as needed, ensuring customer expectations and/or concerns are communicated clearly
  • Point of contact for customers, provide a quick response to customer needs, communicate closely to meet customer expectations
  • Data entry customer request and update orders into EnterpriseOne, communicate with Planning, shipping and management when needed to follow up on customer request, retrieve information for portal orders.
  • Work with planning for expedited orders, follow up with shipping for same day expedited shipments, edit documents for international shipments, and prioritize shipments.
  • Review any invoice discrepancies, shipment discrepancies, PO discrepancies and submit information to accounting when necessary.
  • Submit quote information to customers when required.

Requirements:

High School Diploma

Minimum of 1 to 3 years Inside Sales or Customer Service experience preferred

Strong communication skills both written and verbal

Able to work in a fast-paced environment

Microsoft Office Tools – Excel, Word, Outlook, PowerPoint

Experience with tools such as Oracle, Agile, or other database systems

 

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