Financial Assistance Advisor - Remote

Overview

This is a remote position. 

 

Transform your Career at ECPI University

Since 1966, ECPI University’s dedicated employees have worked tirelessly to help students achieve their goals via hands-on training and career-focused education. Our employees are dynamic, caring professionals ready to make a difference in people’s lives.

 

With your hard work, ECPI University will provide full-time employees with great benefits including:

• Competitive compensation & benefits plans including 401(k) participation with potential annual employer contributions.
• Our Tuition Scholarship program is eligible to employees and their immediate family members after 90 days of employment.
• Additionally, you will work alongside talented professionals to help our students change their lives through education.

If you are seeking a stable work environment, comprehensive training, personal and professional growth opportunities, and job satisfaction knowing your work makes a positive difference in people’s lives, we would love to hear from you and discuss the opportunity.

 

 ECPI University is proud to be an Equal Opportunity Employer.

Responsibilities

• Advises students, using remote technologies (Zoom, Microsoft teams), about methods to pay for their education, financial aid eligibility, application procedures, financial assistance programs, costs, indebtedness, money management and financial planning; individualizes information to the particular needs and situation of the student. • Collects and/or analyzes financial data on students to determine financial aid eligibility and makes awards within federal, donor and/or institutional guidelines.• Evaluates unusual/mitigating circumstance documentation or information provided by the student; exercises judgment by making adjustments or revisions to costs, contribution, need or dependency status as exceptions to the prescribed process.• Answers questions, inquiries or requests from students, parents, or guardians in person or in writing regarding financial aid programs and eligibility.• Analyzes system generated reports such as grades and enrollment status or award status to verify continued compliance and eligibility of students receiving aid under federal and institutional guidelines; notify students of changes in eligibility of awards and alternatives to amend the situation.• Interfaces with students and lenders, employers and/or Student Services staff to resolve concerns.

 

Qualifications

Education/Experience • Bachelor’s degree preferred.• 2-3 years of related experience. • Any equivalent combination of education, experience, and/or training. Skills/Abilities • Proficiency with standard office and mobile applications (i.e., word processing, presentations, e-mail, calendaring, teleconferencing, text messaging, personal computers, and smart phones/tablets).• Proficiency in Microsoft Office• Proficiency in CampusVue Student database, preferred. • Well-developed oral and written communication skills. • Excellent organizational and analytical skills.• Ability to quickly master new methodologies, technologies and systems. • Ability to handle a high pressure environment with significant timeline pressures. • Able to interact with employees, potential students and outside contacts of all levels, providing excellent customer service. • Ability to work independently and with a team as well as with various constituents. Working Remote/Home Requirements:• Dedicated space/office must be free from distractions and background noise (personal calls, visitors, pets, TV, children, etc.)• Must adhere to set schedule• Continuous/active communication with managers and co-workers• Must have the following resources at home:• Dedicated office space that can accommodate dual monitors, computer, and VPN device• A hard wired (from the computer to the internet router/modem) High speed internet with:• A minimum of 6 Mbps download speed and 1.5 upload speed• Latency/Ping must be @ 40-45ms or lower• Depending on the availability; Cable, DSL, Fiber are only supported ISP provider services (candidates must provide Internet Service Provider Name and the test results before hire)