What are the responsibilities and job description for the PIV System Admin position at ECS Federal, LLC?
ECS is seeking a PIV System Admin to work in our Washington, DC office.
Job Description:
In the role of the PIV/PKI analyst, the team member will be responsible for the direct support of the PIV infrastructure. The infrastructure includes, but is not limited to:
- Support of the field offices and other remote locations where PIV admins reside and need periodic technical support.
- Act as liaison between the customer and the 3rd party provider of the PIV backend services.
- Complete tickets related to PIV, not specific to the general user population, but rather in support of the delegated IT staff around the country that are providing end-user PIV support.
- Provide technical support of the PIV application suite, hardware testing, PC imaging of the PIV workstations, and other related troubleshooting of the PIV hardware/software environment.
- Act as the SCRUM Master for the PIV team. To ensure that the work is conducted in the Agile methodology the customer follows, monitor the team progress and track within the Agile web application.
Required Skills:
- Perform basic PIV role holder functions as necessary to include: Sponsoring, adjudication, registrar, print and activate credentials.
- Test and install proprietary PIV software on Windows 11 credentialing stations. Need strong background with desktop support and imaging.
- Monitor and work the ticket queue. Seek and working tickets relevant to the PIV program to resolve any issues end users are having.
- Analyze PIV Profiles and find discrepancies. Incorrect UPN/EID, documentation incorrectly scanned into the database.
- Take action and work with role holders in the Field to troubleshoot issues as they arise. Registration, activation, sponsorship, distributing supplies.
- Use Windows Remote Desktop to verify proprietary software is installed correctly on host machines.
- Drafting correspondence and occasionally guides for distribution to fellow PIV role holders.
- Generate reports. Filtering MS Excel spreadsheets to assess compliance.
- 4-year degree.
- Must have a current Top-Secret Clearance with the capability of obtaining SCI / CI-Poly if needed to meet contract requirements.
Desired Skills:
- PC/Desktop/Windows 11 technical expertise.
- PIV related admin duties and issuing expertise.
- Customer Service expertise.
- SCUM Master experience.
ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.
ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800 employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.
About the Company:
ECS Federal, LLC
ECS was founded in 2001 by experienced IT professionals with a commitment to quality processes, people and performance. Led by our Chairman, Roy Kapani, and an experienced executive leadership team, ECS provides our customers with solutions and services that support their critical needs and further mission objectives. This commitment has paved the way for expansive growth, year over year.
ECS gained market share in 2011 in the Department of Defense and Federal spaces through both organic and acquisition growth. In May, ECS completed its first strategic acquisition with the purchase of OAK Management, Inc., a leading provider of marine environmental services, ship systems engineering, maritime consulting and platform acquisition management. The OAK acquisition kicked off ECS’ intention to add tactical acquisitions as a part of its long term strategy to supplement and expand upon organic growth and to build enterprise value. ECS closed out 2011 with the acquisition of Paradigm Technologies, Inc. The Paradigm transaction added approximately 200 employees to ECS’ existing 900 employees. Paradigm also added new Defense clients for ECS, including the Missile Defense Agency, the Navy’s Program Executive Officer for Integrated Warfare Systems, the United States Marine Corps, and the U.S. Marshals Service.
In 2012, ECS completed the acquisition of iLuMinA Solutions, Inc. iLuMinA brings large-scale Enterprise Resource Planning (ERP) software implementation and infrastructure design and development to ECS’ expanding capabilities.
ECS will continue to invest in corporate infrastructure and quality processes as we grow and enhance our ability to offer professional excellence to both our customers and our employees.
Company Size:
50 to 99 employees
Industry:
Computer Software
Founded:
2000
Website:
http://www.ecs-federal.com/
