What are the responsibilities and job description for the ITSM Lead/SME position at ECS_FEDERAL?
ECS is seeking an ITSM Lead/SME to work in our Washington, D.C. office. Please Note: This position is contingent upon contract award.
Job Description:
Responsibilities include:
- Lead IT Service Management (ITSM)/ITIL v3 development and implementation
- Led IT operational transition management
- Assess ITSM/ITIL v3 maturity and develop refinement action plan
Required Skills:
- Bachelor's degree
- A degree from an accredited College/University in the applicable field of services is preferred. Four additional years of relevant experience in lieu of a college degree is required. If the individual's degree is not in the applicable field, then four additional years of related experience is required.
- 20 years of experience
- Certifications such as:
- ITIL, Certified ITIL v3 expert
- Lean Six Sigma
- Certified Lean Six Sigma Black Belt
- Process/quality/governance development and refinement
- Transition management
- Governance framework methodologies (ITIL v3, ISO, LSS)
- Over Twenty (20) years of relevant experience.
- An individual whose qualifications and/or particular expertise are exceptional and/or highly specialized or unique. and are typically identified as recognized industry leaders: and typically initiates, supervises, and/or develops requirements from a project’s inception to conclusion for complex to extremely complex programs. and also provides strategic and expert advice and technical guidance, to program and project staff.
- This individual also provides detailed analysis, evaluation and recommendations for improvements, optimization development, and/or maintenance efforts for client-specific or mission critical challenges/issues and consults with client to define needs or challenges. while also supervising studies: leading surveys and performing data collection for analyses used to advise and recommend/suggest solutions.
- Special credentials (licenses and/or certifications)
Desired Skills:
- Masters desired
ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.
ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3000 employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.
