Operations Manager

ECS is seeking an Operations Manager to work in our Pocatello, ID office.

Job Description:

We are in search of a qualified individual who will step into the role of Operations Manager, providing adept leadership and expert guidance to all contractor personnel assigned to our contract task. In addition, this role will encompass serving as the pivotal liaison connecting our government client with our contracting staff.

ECS is currently on the lookout for a candidate with TS clearance in Pocatello, ID to take on the responsibility of overseeing an 80-person Service Desk and NOC managed services program. This program plays a vital role in supporting approximately 50,000 government and contractor end users, both CONUS and OCONUS. By joining us, you will have the opportunity to contribute to the welfare of the world's premier law enforcement organization and make a difference in the lives of those who ensure our safety.

In this capacity, you will be instrumental in providing support to agents, analysts, and professionals who rely on cutting-edge technology to combat terrorism, espionage, cyber-attacks, and significant criminal threats. We are actively seeking candidates who are dedicated to upholding high standards of quality, delivering courteous and precise technical information and assistance in a prompt, effective, and professional manner.

This role involves engaging in tasks related to the implementation, integration, and support of computer systems within a mission-critical response operations environment. If you are ready to contribute your skills and commitment to a role that truly matters, we encourage you to apply. Your efforts will play a crucial part in ensuring the success of our mission.

Key Responsibilities

• Lead and manage a team of IT professionals, including system administrators, network engineers, and support staff.
• Oversee the planning, implementation, and maintenance of our IT infrastructure, including servers, networks, hardware, and data centers.
• Monitor and maintain IT services to meet established service level agreements (SLAs) and ensure a seamless user experience.
• Collaborate with cross-functional teams to ensure that IT solutions support the organization's strategic objectives.
• Manage IT budget, vendor relationships, and technology procurement to achieve cost-effective solutions.
• Implement and enforce security measures, risk assessments, and compliance with industry standards and regulations.
• Plan and coordinate system changes, upgrades, and configurations to minimize disruptions and downtime.
• Conduct capacity planning to ensure scalability and performance optimization of IT systems.
• Champion continuous improvement initiatives, process automation, and the adoption of best practices.
• Provide timely and accurate reporting on IT operations, incidents, and improvements to leadership.

Required Skills:

• Must have a current Top-Secret Clearance with the capability of obtaining SCI / CI-Poly if needed to meet contract requirements
• Bachelor's Degree or equivalent experience and / or technical certifications
• Technical Proficiency:
  • Solid understanding of IT systems, networks, hardware, software, and data centers.
  • Proficiency in system administration, network management, and infrastructure design
• Leadership and Management:
  • Strong leadership skills to effectively manage and motivate teams of IT professionals.
  • Ability to set objectives, delegate tasks, and oversee team performance.
  • Experience in team building, mentorship, and professional development.
• Problem-Solving and Decision-Making:
  • Analytical mindset to identify, analyze, and resolve complex technical issues.
  • Ability to make sound decisions under pressure to minimize downtime and disruptions.
• Project Management:
  • Proficiency in project management methodologies to plan and execute IT projects effectively.
  • Skill in prioritizing tasks, allocating resources, and meeting deadlines.
• Communication Skills:
  • Excellent verbal and written communication skills to interact with team members, stakeholders, and external vendors.
  • Ability to explain technical concepts to non-technical audiences clearly and concisely.
• Strategic Thinking:
  • Understanding of the organization's business goals and ability to align IT operations with strategic objectives.
  • Vision to identify opportunities for technological enhancements and improvements.
• Customer Service Orientation:
  • Commitment to delivering high-quality IT services and technical support to end-users.
  • Ability to provide timely and courteous assistance while maintaining professionalism.
• Documentation and Reporting:
  • Proficiency in maintaining accurate documentation of IT systems, processes, and configurations.
  • Ability to provide regular reports on system performance, incidents, and improvements.
• Continuous Learning:
  • Willingness to stay updated on the latest IT trends, technologies, and best practices.
  • Desire to continuously improve and adapt in the rapidly evolving IT landscape.

Desired Skills:

• Strong technical expertise in IT systems, networks, and infrastructure.
• Exceptional leadership and team management capabilities.
• Proficiency in problem-solving and decision-making.
• Excellent communication skills for effective collaboration.
• Project management skills to oversee IT initiatives.
• Understanding of cybersecurity and compliance.
• Ability to manage vendor relationships and procurement.
• Strategic thinking aligned with business objectives.
• Commitment to delivering outstanding customer service.
• Aptitude for change management and minimizing disruptions.
• Budget management and resource allocation skills.
• Dedication to continuous learning and adaptation.

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800 employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.