What are the responsibilities and job description for the ServiceNow SME position at ECS_FEDERAL?
ECS is seeking a ServiceNow SME to work in our Washington, D.C. office. Please Note: This position is contingent upon contract award.
Job Description:
Responsibilities include:
- Solution architect – performs ServiceNow technical demos
- Build customer roadmaps
- ITSM application implementation
- Responsible for creating requirements for Service Desk, Incident Management, Change Management and Service Level Management
- Statistical analysis for help desk process using Six Sigma
- ITIL Subject Matter Expert
Required Skills:
- Bachelor's degree
- A degree from an accredited College/University in the applicable field of services is preferred. four additional years of relevant experience in lieu of a college degree is required. If the individual's degree is not in the applicable field, then four additional years of related experience is required.
- 23 years of experience
- A minimum of thirteen (13) to twenty (20) years’ relevant experience.
- Works on high-visibility, or mission critical aspects of a given program, and performs all functional duties independently.
- Oversees the efforts of direct reporting resources and/or be responsible for the efforts of all staff assigned to a specific job.
- Special credentials (licenses and/or certifications)
Desired Skills:
- Desired certifications such as:
- ITIL IT Service Management Model Certified V2
- ITIL Foundation V3
- ITIL Foundation V4
- HP ServiceCenter 6X Software Essentials
- HP Service Manager 7x/9x
- ServiceNow System Admin
- ServiceNow Implementation Specialist
- Six Sigma Green Belt Certified
ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.
ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3000 employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.
