Service Manager

Ed Martin Auto group has an immediate opening at our Chevrolet-Cadillac store in Anderson Indiana for a full-time Service Manager to join our growing service department. As a Service Manager, you’ll be responsible for ensuring every customer that chooses Ed Martin Chevrolet-Cadillac for their vehicle maintenance needs receives quality customer service in a timely and efficient manner.

Every employee with Ed Martin Auto Group is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!

Ed Martin's extensive benefit package includes the following:

• Medical / Rx, Dental, & Vision Insurance
• Company Paid Life Insurance
• 401k w / company match!
• Pet benefits
• PTO up to 20 days
• Employee discounts on products & services
• Growth opportunities
• Health / Wellness

Responsibilities

• Assist customers in servicing, repairing and explaining each service needed
• Understand customer; match requirements and concerns to various service options
• Explain service being performed and keep customer informed and updated throughout the service of their vehicle
• Stay up to date on new products, features, accessories and attending product training as required
• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
• Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Qualifications

• A minimum of 5 years of dealership management experience required
• General Management experience preferred
• Strong focus on providing excellent customer service
• High school diploma or higher education
• Clean driving record & valid driver's license
• Driven personality, eager to improve and able to work within and support internal teams

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.