Service and Parts Director- CDJR & Ford Muscatine

Overview

Accelerate your career with Ed Morse Automotive Group! With 75 years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, CO, and AZ with over 50 locations, representing 30 automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.

Ed Morse CDJR & FORD Muscatine is looking for a Service and Parts Director to join our team! 

Looking for a Service and Parts Director who can run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. This role will Ensure that the daily inventory of technician's time is consistently sold to service customers. Manages employees in the Service Department, Parts Department, Service Porter's, and Service Advisors. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

This position is for our multi-line dealership in Muscatine, Iowa. Relocation assistance available.

Responsibilities

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivate, counsels, and monitor the performance of all service department staff.
• Maintains reporting systems required by general management and the factory.
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
• Strives for harmony and teamwork within the department and with all other departments.
• Develops and implements a marketing plan which promotes new and repeat business.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Accounts for all documents; ensures that none are missing, and all are processed correctly.
• Holds weekly department meetings.
• Directs and schedules the activities of all department employees.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Informs repair technicians of time allowances on each repair order, as needed.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Ensures that the work areas and customer waiting area are kept clean.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serves as liaison with factory representatives.
• Ensures the proper care, storage, and inventory of special tools.
• Ensures that customers' service files are up-to-date and readily available for reference.
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Prepares pricing guides and maintenance menus for frequent labor operations.
• Handles customer complaints immediately and according to dealership's guidelines.
• Establishes and maintains follow-up with all customers to confirm satisfaction with the service experience, in a timely fashion.
• Maintains safe work environment.
• Maintains a professional appearance.
• Inspects Repair Order Hard Copies for proper documentation of customer complaint, cause, and correction.
• Inspects "Flag-Time" verses actual time to ensure they are within manufacturer guidelines.

Qualifications

• Ten years of management experience minimum in a dealership/ auto repair facility 
• Experienced in CDK, CDK Service Smartt, and CDK Service.
• Ability to read and comprehend instructions and information. High school diploma or the equivalent.
• Factory training credentials. Ten years of supervisory experience.
• Excellent communication, supervisory, and managerial skills.
• Ability to operate the department at a profit according to dealership guidelines.
• Must have valid in-state driver’s license and safe driving record.
• Must be a team player with impeccable honesty and integrity. 

Why Ed Morse?

In addition to a rewarding career, Ed Morse offers our employees the following:

• Weekly Pay
• Uncapped earning potential! -Bonuses, Commissions, etc.
• 401K with company match
• Competitive Health Benefits including: Medical, Dental, Vision
• Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability
• Employee Assistance Program
• Quarterly Wellness Program
• Vacation Pay
• Six Paid Holidays each calendar year
• Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
• Employee Referral Program - Get rewarded for working with friends
• Become involved in our community with Ed Morse Cares
• Unlimited career potential - opportunities in multiple states with over 24 brands
• Ongoing Education - receive manufacturer and product knowledge training