What are the responsibilities and job description for the Dispatcher position at Eden Enterprises Inc.?
About Eden Enterprises:
Eden Enterprises is a vertically integrated cannabis company with expanding interests in retail, cultivation, manufacturing, distribution, and intellectual property. Eden Enterprises hosts a number of operations comprising Garden of Eden (dispensary brand), Eden Infusions (distribution/manufacturing), Terpene Belt Farms (hemp cultivation) and Terpene Belt Processing (hemp processing). Our network of experience brought to the table by cannabis business veterans, both founding members and external partners, provides the basis for vertical integration across the entire cannabis and hemp supply chains.
Key Responsibilities:
- Responsible for dispatching all delivery orders to Drivers in a timely fashion.
- Utilize Treez and Dispatch software to assign and track orders.
- Ensure all orders are assigned.
- Communicate with customers to confirm address and delivery timing.
- Report customer service and driver incidents.
- Engage with support resources as needed.
- Follow escalation protocols.
- Perform opening and closing procedures.
Key Requirements:
- Capable using delivery logistics software effectively.
- The ability to process detail under pressure.
- Effective communication skills under pressure.
- Attention to detail.
- Attention to completeness.
- The ability to multitask.
- Quiet work from home environment, free of distractions.
Compensation:
- $19-$20 per hour.
- An employee discount at all GOE retail locations.
- Parking compensation for interim period of office work before moving to remote
Eden Enterprises is an equal opportunity employer, and do not unlawfully discriminate against, make employment decisions, or permit harassment based on perceived or actual race, color, religion, sex, national origin, citizenship, immigration status, marital status, age sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S Military or veteran status, salary history, or any other basis protected under federal, state, or local laws, regulations, or ordinances. Eden is committed to complying with all applicable laws providing equal employment opportunities, including by not limited to the Fair Pay Act, FEHA, and all applicable laws and ordinances regarding conviction and arrest history.