Consumer Loan Processor I

Job Summary:

This position is primarily responsible for gathering pending documentation/information from applicants, preparing loan documentation, and issuing loans. Resolve member issues and addresses member questions accurately and in a timely manner. Additionally, this position responds to member inquiries regarding loan products and is responsible for the preparation and processing of all phases of loan disbursements in the Loan Department. Communication with membership by this position will be via inbound and outbound calls along with electronic (email) communication.

Duties & Responsibilities:

• Conduct inbound/outbound calls and greets members appropriately according to ELC monitoring and coaching standards.
• Conduct inbound/outbound calls from/to members for pending loan applications.
• Handle overflow from ELC for call of members applying for a new loan.
• Promptly forward completed applications to the Underwriters.
• Interview members as needed and prepare loan applications on the lending system for an underwriting decision following the guidelines established by loan policies and procedures.
• Review on-line loan applications for completeness and obtain all information needed for an underwriting decision.
• Confer with underwriters to aid in resolving consumer loan application problems.
• Communicates lending decisions on consumer loan applications to members in a manner that provides prompt and efficient service.
• Monitor and manage Lending queues ensuring timely follow up is being achieved and all opportunities are being maximized.
• Coordinate approved loan closings with members via in branch or e-docs (i.e. DocuSign).
• Promptly and accurately issue loans that have been approved by those with lending authority.
• Maintain knowledge/proficiency in CU offered products including Credit Life and Disability, Guaranteed Asset Protection (GAP) and Vehicle Service Agreements (VSA) in order to fully explain products benefits to members.
• Support sales process through referrals and cross-sell Credit Union products and services to assist members in meeting their financial needs.
• Maintain knowledge of all policies and procedures within the loan department.
• Answer inquiries from members about loan products and terms and other Credit Union services.
• Pay sight drafts for automobile loans.
• Issue loans for pre-approved drafts including finalizing loan terms with members via phone and setting up payroll deductions.
• Ensure that dealer has provided accurate loan documentation to perfect our lien and contact dealers for corrections where necessary.
• Field calls from dealerships or members who have questions about the auto drafts.
• File and maintain all loan documents.
• Perform other duties as assigned