Payment specialist

Description

We are GROWING! Come GROW with us!!! We partner with the Department of Education to help students regarding financial aid and their student loan lifecycle.

We are looking for passionate and positive individuals who strive to provide exceptional customer-driven products and services while always doing the right thing.

We offer competitive pay rates, comprehensive training, opportunities for advancement, an energetic work environment, employee centric leadership team, and many perks for employees primarily revolving around food, fun, and festivities!

Roles & Responsibilities

• Maintain a positive work atmosphere by behaving and communicating in a manner so that you get along with customers, clients, co-workers, and management.
• Responsible for the security of workstation and work area in regards to the confidentiality of the data and the systems.
• Process borrower, consolidation, and other payments as directed.
• Assist with Payment image review and make corrections as directed.
• Assist with completion of daily tasks generated by internal and external entities, Nintex workflow, and Sharepoint Issues as assigned.
• Assist in correcting discrepancies on accounts as directed.
• Assist with processing identified unapplied funds as directed
• Assist in running reports and process all associated tasks with the reports as directed.
• Assist with KwikPay setups / changes / cancels as directed.
• Maintain department established standards as advised by leadership.
• Review employee handbook quarterly for changes and updates.
• Other duties deemed necessary.

Required Experience & Skills

• Ability to learn quickly through continuous Comprehensive Training
• Multi-tasking skills including time management
• Effective communication skills, both verbal and written
• Superior customer service skills
• High attention to detail
• Degree or Veterans preferred but not required
• Must not currently be in default on student loans
• Must pass a Federal Clearance background check
• Experience with MS Office

Security and Privacy Responsibilities

All employees have the following security and privacy responsibilities :

• Complete required security and privacy training timely.
• Abide by all corporate security and privacy policies.
• Report all suspected incidents to the Security & Risk Team promptly.
• Safeguard all company assets and credentials in their possession.
• Safeguard all sensitive personally identifiable information 1 must be protected and used only for business purposes.

We Offer

• Flexible schedule once trained and performing within standard
• 11 Paid Holidays, 2 weeks’ Vacation, and 7 days Sick Leave
• Tuition reimbursement up to $4,000 annually
• Potential for quarterly and annual wage increases and bonuses
• Leadership Development Program and career advancement pathway
• Work-From-Home opportunities when meeting performance standards
• Opportunity to win prizes, money, time-off
• Sense of community through clubs, volunteer, and fitness initiatives
• Cutting Edge safety measures
• Seasonal Events

Last updated : 2024-03-29