Intake and Assessment Career Advisor

Overview

Salary $42,000 year

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your background and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Then the Intake and Assessment Career Advisor position is for you! We are seeking a dynamic, team-oriented and caring individual to join our spirited team.

Scope of Position: This position provides an array of outreach, eligibility, intake, orientation, case management and data handling services.

Responsibilities

Perform proactive outreach and follow-up with candidate pipeline to ensure successful program engagement to include initial appointment reminder calls, rescheduling of missed appointments, outreach to disengaged candidates, and assistance with securing needed documentation.

· Utilize recruitment and outreach strategies as needed to support program enrollment benchmark; conduct partner orientations on program services and eligibility requirements

· Coordinate referrals from CAO and partner agencies to ensure appropriate intake documentation is received and completed

· Conduct timely, accurate, and complete eligibility determination for program applicants and referrals

· Build a professional one-on-one working relationship with participants during outreach and intake; create participant files and necessary documents for program enrollment

· Resolve issues that may impede program engagement and successful outcomes by identifying employment barriers and facilitating referrals to community agencies

· Facilitate intake and program orientation with jobseekers, creating a motivating, informative, and supportive transition to program enrollment

· Provide Welcome Center and CareerLink overviews and assist participants with the completion of client profile on CWDS and Compass

· Coordinate regularly scheduled group and individual intake and eligibility sessions across the CareerLink® Lehigh Valley locations

· Maintain effective communication with teammates to support a smooth transition of candidates into program services

· Counsel, motivate and encourage jobseekers in advancing employment and training goals

· Ensure timely, accurate and complete data input for enrollments; coordinate and maintain program enrollment electronic records, reports, and related documents

· Document all participant contacts and activities in case notes and ensure that contacts are made as required

· Demonstrate and maintain current knowledge and competency in all agency programs by utilizing internal and external policy, as well as pertinent regulations and legislation

· Other opportunities as available

Qualifications

· Ability to prioritize tasks, and document visits and contacts, and maintain flexibility

· Proven verbal and written communication skills

· Ability to handle sensitive information with absolute confidentiality

· Proficient in computer applications to include MS Office

· High school diploma required/college degree or equivalent experience preferred

· Customer service experience required

· Must have a valid driver’s license, clean driving record and reliable transportation