Workforce Program Team Lead

Salary: $65,000

Scope of Position: Provide leadership and direction to WIOA program staff; provide excellent customer service to internal and external clients; develop and deliver program specifics; ensure program goals are met and contract and state regulations are adhered to on a daily basis. This position is responsible for daily management and oversight of daily program activities and EDSI staff.

Responsibilities

Essential Functions:

· Guides and supervises Career Advisors, WIOA team members to ensure best practices are used and performance goals are met.

· Facilitates weekly CareerLink orientations and WIOA information sessions.

· Ensures proper referrals to appropriate community service or social service agencies when needed.

· Processes and assigns new program interest forms.

· Facilitates weekly training approval and case review meetings.

· Establishes master training agreements with providers and maintains the training waitlist in times of limited funding.

· Tracks customer feedback data following workshops and CareerLink events.

· Works with the CareerLink leadership team to implement new programming and processes to engage customers.

· Tracks jobseeker and partnership success stories and compiles a quarterly newsletter to be shared with partners.

· Assists in the preparation of project reports as needed.

· Provides new employee training as needed.

· Conducts outreach for targeted populations as specific grant funding becomes available through the DCWDB and maintains a caseload of jobseekers as needed.

· Oversees specialty projects and grants within Delaware County.

· Maintains and tracks performance data for programs/grants in Delaware County.

· All other duties as assigned.

Qualifications

Education and Experience Requirements:

· Bachelor’s degree in business, education, human services or a related field with a minimum of 3 years of experience in the workforce development field

· Experience in providing career development assistance

· Previous management experience with comparable project size an asset

· Must have notable experience in team-oriented environment

· Should be able to converse with a wide range of clients and professionals while demonstrating a positive professional attitude

· Knowledge and understanding of the Workforce Innovation and Opportunity Act

· Knowledge of Federal and State guidelines related to the Welfare Transition, WIA and EARN programs

Job Type: Full-time

Pay: $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person