Job Posting for Card Fraud Analyst (On-Site) Position at Educational Federal Credit Union
Job Summary:
The Card Fraud Analyst is responsible for ensuring card-related fraud losses remain within established benchmarks. The Card Fraud Analyst proactively identifies fraud trends and monitors the performance of card fraud rules, and collaborates with the Risk Advisor to develop and refine rules.
We encourage you to view and apply directly at edfed.org/careers
Duties & Responsibilities:
Responsible for ensuring card-related fraud losses remain within the Board-approved benchmarks. Monitors industry and peer fraud data to ensure benchmarks align with top-quartile peer performance. Suggests changes to benchmarks as applicable.
Monitors the performance of card fraud rules at least weekly, ensuring that rules effectively prevent fraud while maintaining a low false-positive ratio, with real-time rules performing at 2:1 or less, and case creation rules performing at 6:1 or less.
Reviews daily incoming card fraud disputes to identify emerging threats.
Collaborates with the assigned Risk Advisor to develop and refine rules that do not meet false-positive ratio requirements and/or in immediate response to incoming disputes. Meets monthly with the assigned analyst to discuss the Visa DPS Risk Advisor Monthly Review.
Analyses recoverable versus non-recoverable fraud transactions to improve recoveries.
Maintains expertise for all aspects of the Falcon system.
Develops sophisticated card rules targeted to transactions types that present the highest risk of loss, such as card not present, cross border, force-post, pin-less, test, fallback, and tokenized transactions.
Maintains expertise in the Visa Resolve Online System and chargeback reason codes. Periodically inspects system to ensure users are appropriately and accurately submitting fraud advices.
Periodically analyzes Visa Approval Rate, with particular emphasis on fraud declines as a percentage of the total Decline Rate.
Reviews monthly card fraud charge-offs to identify opportunities for recoveries.
Assist with the processing of charge backs, pre-arbitration, arbitration, and compliance cases within Visa guidelines to maximize recovery of funds.
Assists with developing an impending a strategy for managing notices received via the Compromise Account Management System.
Provides feedback to the Snr. Card Services and Disputes Manager concerning card fraud trends based on commonalities in disputes.
Periodically walks through the cardholder experience to ensure notifications and system are intuitive and perform as expected.
Develops and maintains peer contacts within the industry.
Performs other duties as assigned by management.
Requirements:
Bachelor’s degree or equivalent combination, plus 2-5 years of related experience
Every employee is required to comply with all Bank Secrecy Act (BSA) policies and procedures, and to attend required BSA-related training as assigned.
The following are some benefits offered to employees:
Paid Holiday
Paid Birthday
Paid Sick and Personal Days
Paid Vacation
Retirement/401K with matching contributions
Medical, Dental and Vision Insurance
Life Insurance and Long Term Disability
Tuition reimbursement for Undergraduate and Graduate courses
Various Incentive Programs
Career opportunities
Job Type: Full-time
Pay: $24.16 - $28.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Weekends as needed
Application Question(s):
Will you now or in the future require sponsorship to work within the United States?
Education:
Bachelor's (Required)
Experience:
Banking: 2 years (Required)
Fraud prevention and detection: 2 years (Required)
Fraud monitoring: 2 years (Required)
Chargeback: 2 years (Required)
Ability to Commute:
Miami, FL 33183 (Preferred)
Ability to Relocate:
Miami, FL 33183: Relocate before starting work (Required)
Work Location: In person
Salary.com Estimation for Card Fraud Analyst (On-Site) Position in Miami, FL
$40,138 to $53,204
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