Warehouse Supervisor - Theodore

A key member of the operations team, the Warehouse Supervisor will oversee the entire picking, packing, shipping and receiving processes in order to fill customer orders and meet carrier deadlines.  The efficient processing of inbound shipments as well as outbound customer orders is essential to meeting and exceeding productivity standards that drive customer satisfaction and profitable growth.

Full time; Exempt

Reports to: Manager, Fulfillment Operations

 Essential Functions of the Role

Duties and Responsibilities

• Establish and/or communicate individual and team productivity goals. Monitor performance throughout the shift, week, etc.  Proactively monitor and evaluate using established indicators.  Report metrics to senior leadership to enable strategic planning. 
• Direct the packing/picking team to process all orders to meet carrier pickup deadlines.

• Manage team performance through training, coaching, and counseling employees to meet or achieve company standards.
• Delegate work assignments to the appropriate team member(s) and ensuring successful completion based on established standards.
• Ensure, through leading, the processing of same-day expedited orders as determined by Operations Control.
• Use various communication and leadership styles (situational leadership) to motivate and encourage.
• Collaborate with Human Resources to ensure proper staffing levels required to meet projected sales volumes.
• Lead team in a manner that promotes individual performance excellence by evaluating performance gaps, recommending training stretch projects, and other development activities.

• Develop and maintain a culture of continuous improvement through the practice of Lean Principals.

• Monitor shift attendance and enforce the policy.
• Collaborate closely with the training manager and his/her team to efficiently onboard new employees to our culture and production standards.
• Continuously improve operations by removing obstacles to team and individual success.

Ensure team members follow safety programs, participate in safety training, and follow incident reporting guidelines.

About Educators Resource

A leading wholesale distributor of school supplies and K-12 supplemental teaching materials to e-retailers and brick-and-mortar stores nationwide. We offer the broadest array of products in the market, with over 20,000 SKUs sourced from over 300 suppliers, ensuring that our reseller customers are able to deliver upon an endless aisle experience without the burden of onerous inventory costs. Backed by some of the highest service levels in the industry.

Core Competencies

Skills, Talents, Personal Attributes and Experience

• Demonstrated experience managing a team and individual performance.
• Results oriented and competitive by nature and celebrates team wins.
• High physical and mental energy.
• Demonstrates initiative and takes responsibility for the quality and quantity work.
• Is a team player who values diversity in all characteristics that make employees; understands the basic principles of situational leadership.
• Above average technical skills.  Experience using MS Word, Excel.  Experience with warehouse management software is a plus. 
• Able to learn new skills quickly and help others to do the same; embraces change.
• Excellent oral communication and listening skills; clarifies to ensure understanding
• Above average written communication skills.  Experience in documentation and writing performance reviews.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals must be able to stand and walk for long periods of time.  Requires walking primarily on a level surface for extended periods of time throughout the day.  Reaching above shoulder heights, below the waist or lifting as required to pull/pack or store materials throughout the work day.  Proper lifting techniques required.  Ability to lift, push, or pull up to 50 lbs. consistently throughout the shift.

Physical environment that is subject to temperature extremes, movement of mobile and fixed equipment, and other conditions associated with a warehouse operation.