Configuration Consultant

ESI seeks a configuration consultant who will work under the direction of the functional program manager and closely with various project teams, departmental subject matter experts and the vendor. The candidate will provide support throughout the pay cycle and must be capable of providing administrative and functional support to MCtime (Kronos Workforce Timekeeper V8) end users; providing staff level support for the MCtime system; acting as a liaison to County department representatives and coordinating research into and resolution of user problems including system functionality, employee schedules, pay rule assignment, timeclock configuration; researching and responding to user inquiries and issues reported to the MCtime Help Desk. 

Duties & Responsibilities

• Creating reports for end users based on dynamic operational needs
• Creating/Revising SQL/WIM queries to support operational needs and migrate to the Boomi platform as part of the upgrade to Pro WFM (Dimensions)

Configure/Re-configure/Test pay rules, work rules and assignment rules in Kronos Workforce Timekeeper V8 as operational needs change, including new Pro WFM (Dimensions) features for upgrade 

• Configure/Maintain/Test/Replace timeclocks for various departments/locations, implement others as required
• Monitor daily, weekly, biweekly interface jobs to ensure timely imports and accuracy of data inputs; review/recommend changes to Workforce Integration Manager interfaces based on upgrade to Pro WFM using the Boomi platform
• Review, recommend changes to scheduling imports and/or configuration that affect timekeeping policies/processes
• Creating/Modifying schedule patterns and/or groups as required and in preparation for moving to Pro

WFM

• Creating/Modifying genies, Hyperfinds and/or pay codes as operational needs change
• Update Holiday Calendar including affected pay rules (including any special WIM jobs); modify any WIM jobs required to be processed with Boomi
• Assisting with the implementation of department specific timekeeping related processes and procedures used in conjunction with the MCtime application
• Participating in the testing of system upgrades and service patches; create/update test scripts
• Participating in the process of reporting inadequacies and problems (“bugs”) (both functional and technical) within the MCtime (Kronos Workforce Timekeeper V8) application to the functional project manager for submission to the vendor (Kronos) if required
• Processing forms, submitted by department representatives, related to MCtime system administration functions, including, but not limited to: o Employee schedule change request  o Special Manager Access request o Director Delegation  
• Resolving daily Transaction Assistant Errors
• Providing help desk support for employees and department representatives, including individual ad-hoc training as required
• Performing validation and verification of timecard entries at the close of the pay period as required
• Participating in developing training materials and facilitating training sessions as required

• Contractor will provide candidate with Expert experience in:
  • Proficient in Kronos Workforce Timekeeper V8 and have the ability to quickly learn and understand the County’s configuration
  • Proficiency in configuring pay rules, work rules and assignment rules; accrual codes and profiles
  • Knowledgeable in reviewing/creating/modifying Workforce Integration Manager and SQL queries
  • Knowledgeable in creating reports using Kronos Reporting Tools or SQL queries
  • Experienced in the Pro WFM (Dimensions) and Boomi platforms
  • Experienced in providing functional application and/or process support to end users.
  • Experienced in system testing such as upgrade related, service patch and regression testing
  • Knowledgeable in automated scheduling systems/modules such as Trapeze or TeleStaff to include ETL (extract, transform, load) of data
  • Ability to apply Personnel Regulations and Collective Bargaining agreements to specific employee time and attendance configurations

Ability to create written documentation for new and existing processes and/or related issues 

• Ability to communicate effectively (orally and written) with various levels of employees maintaining a positive customer service focus
• Ability to provide general system administration including, but not limited to monitoring of regular interface jobs, resolving Transaction Assistant errors and creating/modifying genies and Hyperfinds
• Forms processing, which includes the ability to analyze and verify data, ensuring that appropriate authorization is provided, prior to updates in Kronos Workforce Timekeeper. Ensuring appropriate handling of processed forms, including organizing and storing processed forms in accordance with audit compliance

Qualifications:  

• Possess a basic knowledge of payroll practices and procedures
• Ability to quickly learn and understand Departmental operational needs, including Public Safety
• Possess an elevated level of attention to detail
• Possess a strong sense of ownership and accountability
• Be skilled in planning, organizing work and setting priorities
• Work well in a change environment maintaining a strong positive perspective
• Have experience using Microsoft Excel, Word, and automated email systems, such as Office 365.
• Become familiar with County Personnel Regulations and Collective Bargaining agreements specific to timekeeping policies and processes.