IT Technician

ESSENTIAL DUTIES AND RESPONSIBILITIES

•  Maintain system availability of critical and non-essential business systems
• Provide customer support through onsite presence and remote access.
• Monitor support requests to determine larger-scale issues.
• Inform supervisor of any issue out of the scope or skill range of Technician promptly.
• Maintain disaster recovery and prevention procedures.
• Participate, successfully, in the training programs offered to increase the individual's skill and proficiency related to the assignments.
• Review current developments, literature and technical sources of information related to job responsibility.
• Ensure adherence to good safety procedures.
• Perform other duties as delegated by Technician Supervisor.
• Follow federal and state laws, as well as company policies.

**MAY PERFORM OTHER DUTIES AS ASSIGNED**

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 

SKILLS AND KNOWLEDGE

1. Demonstrates enthusiasm and commitment toward the job and the mission of the company; supports company's goals and strategic priorities.
2. Works and interacts with staff and relates to individuals at all levels of the organization; relates to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to corporate needs, employee goodwill, and the public image.
3. Ability to organize and manage multiple priorities.
4. Ability to consistently be at work, to arrive on time, to follow instructions, to respond to management direction and solicit feedback to improve performance.
5. Strong customer orientation.
6. Establishes excellent interpersonal skills between all constituents: being courteous, professional, and helpful; demonstrates high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy.
7. Demonstrates excellent oral (including presentations), written, interpersonal (active listening), skills and ability in negotiating and influencing; great phone etiquette.
8. High performance teams and a strong team player.
9. Strong track record for analyzing complex problems/issues, identifying patterns and recommending creative solutions.
10. Proactive and takes initiative. Thinks creatively. Drives projects to completion. Insists on highest level of quality.

JOB REQUIREMENTS

• Associate's degree from an accredited institution or equivalent combination of education and experience.
• CompTIA A Certified
• Thorough knowledge of Mac computers
• 1 year of experience and/or training in the field related to the title of the position.
• Must be able to transport self to various facility sites as required. If using own motor vehicle, must possess a valid driver's license and proof of insurance that meets the minimum standards of the State.
• Experience with complex systems and/or in an educational environment preferred; mastery in Student Information System (SIS) and other software used in the organization.
• Commitment to company values.
• Such alternatives to the above requirements as CSUSA may find appropriate and acceptable.

WORK ENVIRONMENT

While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter:

• Student-centered working conditions

PHYSICAL DEMANDS

• No physical exertion required.
• Required to sit for long periods of time.
• Travel within or outside of the state
• Light work: Exerting up to 30 pounds of force occasionally, and/or up to 15 pounds of force as frequently as needed to move objects.

TERMS OF EMPLOYMENT

Salary and benefits shall be paid consistent with CSUSA salary and benefit policy. Length of the work year and hours of employment shall be those established by Charter Schools USA. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

FLSA OVERTIME CATEGORY

Job is exempt from the overtime provisions of the Fair Labor Standards Act.

EVALUATION

Performance will be evaluated in accordance with Charter Schools USA's policy.

DECLARATION

Human Resources retains the sole right and discretion to make changes to this job description. Any employee making changes unauthorized by the CEO or the Senior Director of Human Resources will be subject to disciplinary action up to and including termination