What are the responsibilities and job description for the Business Continuity Senior Manager position at EDWARD JONES?
At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000 branch offices where our more than 7 million clients live and work.
In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.
In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.
The BC Senior Manager will join the Business Resilience department as it grows, scales, and matures the firm's Business Resilience Program. The BC Senior Manager will assist in creating capabilities within Business Resilience to better understand and manage the firm's Business Continuity, Third Party Resilience, and Cyber Resilience risks. This includes the ongoing design and management of the Business Resilience framework: identifying, measuring, responding to, managing, and reporting on the risks to the firm's resilience, such as operational, third party, cyber resilience, and other risk types.
ResponsibilitiesBC Sr. Risk Manager is responsible for:
Functional SkillsDemonstrated ability to apply operational risk management principles to business and technology processes.
Demonstrated direct and/or cross-functional team leadership skills.
Ability to understand (or learn) 3rd party business functions as well as the Technology functions relating to the 3rd party business functions and services
Demonstrated ability to analyze, comprehend, and leverage complex risk and operational data.
Knowledge of key program components across Resilience workstreams, including, without limitation: Governance, Scenario Development / Testing, Crisis Management, Education & Awareness
Experience with enterprise risk and operational risk management best-practices and controls
Adaptable with ability to contribute or lead during crisis scenarios Education/Certification
Years of Relevant Experience
Problem Solving As a financial institution, many issues are governed by regulation, internal policies, procedures, and guidelines which provide direction, but also present opportunities and constraints to problem solving.
Decision Making:This position will have a high level of autonomy to identify and mitigate operational and technology risks. Initiatives and planning efforts are reviewed with colleagues and leaders; however the BC Sr. Risk Manager is responsible for working directly and independently with the business and technology owners and leaders and/or other stakeholders to develop strategic and operational solutions that incorporate the business and regulatory requirements, while minimizing business risks.
Span of Influence:This position has influence over business decisions which can impact the entire firm – including home and branch offices, technology support, and clients. This position is seen as a subject matter expert in regulatory, technology and operational risk requirements related to business resilience and acts as a consultant for business and technology areas to assess and mitigate these risks. Business and technology areas look to the Business Resilience department to help identify and assess operational risks and to provide sound advice and direction to ensure the firm is making informed decisions related to operational preparedness to manage potentially severe business disruptions. This position regularly interacts with the firm's Sr. Leaders and Partners.
ResponsibilitiesBC Sr. Risk Manager is responsible for:
- Supporting Business Resilience Programs covering Business Continuity Planning, Third Party Resilience, Cyber Resilience, and Information Technology Resilience as part of the Operational Resilience Team
- Serving as a member of the cross functional team, contributing to the establishment of the ERM framework and supporting its implementation in Business Resilience
- Contributing to the establishment, maintenance, and embedding of the Business Resilience Framework, policies, and programs.
- Collaborating with ERM working group to mature the risk framework in the BCM and Third Party domains
- Engaging with stakeholders in developing Business Resilience standards, guidelines, governance and reporting processes.
- Documenting control requirements and mapping to industry frameworks, like NIST
- Partnering with Enterprise Risk, Internal Audit, and other Risk Partners to ensure regulatory requirements are being met and comply with the firm’s resiliency strategy
- Understanding BCP and Third Party regulatory requirements that are applied to the Financial Services Industry.
- Clearly communicating highly complex models and business concepts to all levels of the firm, including Sr. Leadership, in both written and oral form, in order to effectively influence critical decisions or actions.
- Proactively working to impact current and future business results and decisions.
- Participating in and leading tabletop exercises to test the capacity and effectiveness of the Resilience Crisis Plan.
Functional Skills
- Bachelors Degree in a business or technology related field is required. Advanced degree or certification(s) in Risk Management or Information Systems is preferred.
- Certified Business Contingency Planner (CBCP) or Member of the Business Continuity Institute (MBCI) or willingness to obtain such certification required.
Years of Relevant Experience
- Minimum of 5 years' experience in Risk Management, Business Continuity Planning, Technology, Third Party Risk, or related work experience.
- Experience with the Financial Services Industry is preferred.
- Demonstrated knowledge and experience working with technology organizations.
- Demonstrated knowledge or experience writing policies, guidelines, or audit controls.
Problem Solving As a financial institution, many issues are governed by regulation, internal policies, procedures, and guidelines which provide direction, but also present opportunities and constraints to problem solving.
- Partner with stakeholders to identify, assess, and mitigate potential risks to the firm.
- Ability to provide alternative solutions to nearly any given situation.
- Ability to perform fast-paced, but sound problem-solving during highly stressful crisis and incident management situations.
- Lend expertise and provide direction to firm leaders, business and technology partners, and BC team members when difficult or unusual risks are identified.
- ability to work in a fast paced environment when a situation arises, to assess the impact of an event, determine potential courses of action to take and present a recommended solution to the BCP Director, the division principal, or other firm leaders
- ability to work with technology, facilities, and business areas to influence the development and implementation of viable mitigation strategies for potential business disruptions.
- ability to develop and assess various scenarios to ensure that exercising and testing appropriately demonstrates plan viability and operational readiness.
- ability to work with business areas to ensure that 3rd party service and product provider plans adequately support the firm's business functions.
Decision Making:This position will have a high level of autonomy to identify and mitigate operational and technology risks. Initiatives and planning efforts are reviewed with colleagues and leaders; however the BC Sr. Risk Manager is responsible for working directly and independently with the business and technology owners and leaders and/or other stakeholders to develop strategic and operational solutions that incorporate the business and regulatory requirements, while minimizing business risks.
- Ability to assess a potential risk situation and make the most prudent decision recommendations considering all available data
- Most decisions have a high degree of complexity as each operational process, planning situation and event activation is unique and can impact firm risks
Span of Influence:This position has influence over business decisions which can impact the entire firm – including home and branch offices, technology support, and clients. This position is seen as a subject matter expert in regulatory, technology and operational risk requirements related to business resilience and acts as a consultant for business and technology areas to assess and mitigate these risks. Business and technology areas look to the Business Resilience department to help identify and assess operational risks and to provide sound advice and direction to ensure the firm is making informed decisions related to operational preparedness to manage potentially severe business disruptions. This position regularly interacts with the firm's Sr. Leaders and Partners.
- Representing Business Resilience as a member of cross functional teams focused on maturing the firm's ERM program
- This role is intended to ensure that the firm's plans minimize the potential severity and length of severe business disruptions and mitigate potentially adverse impacts on the firm's business and its clients.
- The role must ensure that the firm's technology support plans are in alignment with business resiliency and recovery plans.
- The role must also ensure the firm is in compliance with regulations.
- This position will have cross-functional, but non-direct, leadership responsibilities.
Education/Certification
Years of Relevant Experience
Problem Solving As a financial institution, many issues are governed by regulation, internal policies, procedures, and guidelines which provide direction, but also present opportunities and constraints to problem solving.
Decision Making:
This position will have a high level of autonomy to identify and mitigate operational and technology risks. Initiatives and planning efforts are reviewed with colleagues and leaders; however the BC Sr. Risk Manager is responsible for working directly and independently with the business and technology owners and leaders and/or other stakeholders to develop strategic and operational solutions that incorporate the business and regulatory requirements, while minimizing business risks.
- Bachelors Degree in a business or technology related field is required. Advanced degree or certification(s) in Risk Management or Information Systems is preferred.
- Certified Business Contingency Planner (CBCP) or Member of the Business Continuity Institute (MBCI) or willingness to obtain such certification required.
Years of Relevant Experience
- Minimum of 5 years' experience in Risk Management, Business Continuity Planning, Technology, Third Party Risk, or related work experience.
- Experience with the Financial Services Industry is preferred.
- Demonstrated knowledge and experience working with technology organizations.
- Demonstrated knowledge or experience writing policies, guidelines, or audit controls.
Problem Solving As a financial institution, many issues are governed by regulation, internal policies, procedures, and guidelines which provide direction, but also present opportunities and constraints to problem solving.
- Partner with stakeholders to identify, assess, and mitigate potential risks to the firm.
- Ability to provide alternative solutions to nearly any given situation.
- Ability to perform fast-paced, but sound problem-solving during highly stressful crisis and incident management situations.
- Lend expertise and provide direction to firm leaders, business and technology partners, and BC team members when difficult or unusual risks are identified.
- ability to work in a fast paced environment when a situation arises, to assess the impact of an event, determine potential courses of action to take and present a recommended solution to the BCP Director, the division principal, or other firm leaders
- ability to work with technology, facilities, and business areas to influence the development and implementation of viable mitigation strategies for potential business disruptions.
- ability to develop and assess various scenarios to ensure that exercising and testing appropriately demonstrates plan viability and operational readiness.
- ability to work with business areas to ensure that 3rd party service and product provider plans adequately support the firm's business functions.
Decision Making:
This position will have a high level of autonomy to identify and mitigate operational and technology risks. Initiatives and planning efforts are reviewed with colleagues and leaders; however the BC Sr. Risk Manager is responsible for working directly and independently with the business and technology owners and leaders and/or other stakeholders to develop strategic and operational solutions that incorporate the business and regulatory requirements, while minimizing business risks.
- Ability to assess a potential risk situation and make the most prudent decision recommendations considering all available data
- Most decisions have a high degree of complexity as each operational process, planning situation and event activation is unique and can impact firm risks
- 2021 FORTUNE 100 Best Companies to Work For® By Great Place to Work® and FORTUNE Magazine – Edward Jones was named No. 20 on the list.
- From FORTUNE ©2021 FORTUNE Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Edward Jones Investments.
- 2021 Corporate Equality Index – Edward Jones joins the ranks of 767 major U.S. businesses that received top marks in the Foundation’s 19th annual scorecard on LGBTQ workplace equality.
- From The Human Rights Campaign. All Rights Reserved
- 2021 Training Top 100 list - Edward Jones ranked No. 19, up six spots from last year in its 21st consecutive year on this prestigious list.
- J.D. Power, 2021 – Edward Jones has ranked "highest in Employee Advisor Satisfaction among Financial Investment Firms" in the J.D. Power 2021 U.S. Financial Advisor Satisfaction Study.
- Edward Jones received the highest score among employee advisors in the J.D. Power 2007,2008, 2010, 2012-2015, 2017-2021 Financial Advisor Satisfaction Studies of employee advisors’ satisfaction among those who are employed by an investment services firm. Visit jdpower.com/awards for more information.
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. [ Link removed ] - Click here to apply to Business Continuity Senior Manager to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
Salary: $90628 - $154313
Category: Headquarters
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