What are the responsibilities and job description for the Site Reliability Engineer position at EDWARD JONES?
At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000 branch offices where our more than 7 million clients live and work.
In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.
In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.
Edward Jones is looking for a Site Reliability Engineer (SRE) who help with system reliability and performance monitoring for web platforms including Oracle WebLogic, Tomcat, and Apache. As a Site Reliability Engineer, you will drive system monitoring, performance, enhance data usage and analysis for the firm to identify areas off opportunity for providing better service and systems to our end users. You will help proactively identify system issues and run change/resolution to ensure stability for our end users.
What You Will Do:You will ensure the appropriate SLA/SLO dashboards are developed.
You will guide and mentor teams on observability, scalability, and resiliency of web platforms.
Participate in the analysis, design, develop, testing, and implementation activities within the areas of responsibility.
Assist team in setting up and maintaining SLIs, SLOs, and error budgets for systems and applications.
Perform advanced troubleshooting of incidents in mission-critical systems and participate in preventative problem management activities.
You will be part of a 24x7x365 support team whose focus is to work together to resolve problems as they arise and then to implement solutions to prevent the same incidents from occurring again.
Automation first approach for evolving service offerings and enhancing platform/application reliability.
Monitor application or platform performance using APM and other monitoring tools to isolate the fault domain and identify root cause of performance issues.
Facilitate blames incident retrospectives to understand root causes, communicate learnings, determine remediation, and drive continuous improvement.
Understand and manage capacity needs and prepare for future growth or reduction of resources.
What You Will Do:
Qualifications/Requirements:Bachelor’s degree in Information Technology, Computer Science, Engineering or Management Information Systems preferred or related work experience
5 years of experience in software, infrastructure, or platform engineering with a combination of the following:
Available on a 24x7x365 basis when needed for production impacting incidents.
Advance experience with WebLogic Application Servers 12c, WebLogic Scripting, and J2EE applications.
Expertise in troubleshooting and investigating issues in Java or other environments.
Expert level experience in using monitoring platforms, frameworks & patterns such as Dynatrace, Splunk, and Grafana.
Carry out thread dump analysis, heap dump analysis, garbage collection monitoring and tuning.
3 years of experience with DevOps tools, including Ansible, Artifactory, Git, and Jenkins.
Highly proficient at shell and python scripting, Linux commands, Jenkins jobs, and CICD setup.
Excellent problem-solving, team-working and time management skills.
- Production support and operations.
- Performance Testing/Tuning/Monitoring, maximizing system uptime and availability, ensuring functional and performance SLAs.
- Experience in Agile Methodologies and processes.
- Experience representing technical viewpoints to diverse audiences and making prudent and timely technical risk decisions.
- Experience developing automation.
- 2021 FORTUNE 100 Best Companies to Work For® By Great Place to Work® and FORTUNE Magazine – Edward Jones was named No. 20 on the list.
- From FORTUNE ©2021 FORTUNE Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Edward Jones Investments.
- 2021 Corporate Equality Index – Edward Jones joins the ranks of 767 major U.S. businesses that received top marks in the Foundation’s 19th annual scorecard on LGBTQ workplace equality.
- From The Human Rights Campaign. All Rights Reserved
- 2021 Training Top 100 list - Edward Jones ranked No. 19, up six spots from last year in its 21st consecutive year on this prestigious list.
- J.D. Power, 2021 – Edward Jones has ranked "highest in Employee Advisor Satisfaction among Financial Investment Firms" in the J.D. Power 2021 U.S. Financial Advisor Satisfaction Study.
- Edward Jones received the highest score among employee advisors in the J.D. Power 2007,2008, 2010, 2012-2015, 2017-2021 Financial Advisor Satisfaction Studies of employee advisors’ satisfaction among those who are employed by an investment services firm. Visit jdpower.com/awards for more information.
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. [ Link removed ] - Click here to apply to Site Reliability Engineer to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
Salary: $76798 - $130764
Category: Headquarters
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