Training

You could say we're at the center of the center.

Here at Edward Jones the client is our single focus and our relationships with them are the measure of everything we do. And Service and Operations divisions are at the center of it all.

We support our clients, branch teams and headquarter associates in providing the best possible experience. Advocate for our more than 7 million clients through regulation communication, fraud protection and managing their investment distributions.

Protect their investments by mitigating risk. And innovate new ways of working. Using insights to create solutions for the future - in the here and now.

Job Overview

Position Schedule : Full-Time

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions.

To ensure a personal client experience, we have located our 15,000 branch offices where our more than 7 million clients live and work.

This position is responsible for leading a team of Learning Experience Specialist who provide the necessary training and coaching to increase the depth and breadth of knowledge of associates in the Service Division.

The Learning Experience Delivery Team Leader assists in the execution of department goals and objectives, is responsible for process improvement and managing multiple learning programs, and mitigates risk within their area of responsibility.

1. Ensure successful performance of an individual team.

• Associate and team performance
• Scheduling and allocating resources
• Providing timely performance feedback to associate and team
• Responsible for team and individual associate development
• Interviewing and hiring
• Administering associate quality reviews
• Statistical measurement and analysis with proposed solutions
• Adheres to human resource guidelines, policies, and compensation practices

2. Assists in the execution of department objectives and process improvement and automation projects.

3. Responsible for providing training / coaching support to multiple business areas in the Service Division.

4. Enhances expertise by staying current on industry trends and innovations applicable to the department(s) functions.

At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being.

Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing.

The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate :

Hiring Minimum : $70659

Hiring Maximum : $116516

Skills / Requirements

• Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work within the office three days per week, with the preference for Tuesday, Wednesday, and Thursday.*
• Minimum of 2 years experience in a service related field.
• Strong verbal and written communication skills
• Excellent Problem-solving skills

What will help set you apart :

• Prior leadership experience
• Prior training experience

Awards & Accolades

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades : Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades : Insights & Information Blog Postings about Edward Jones

About Us

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first.

With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose : We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society.

We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

View our Purpose, Inclusion and Citizenship Report.

1Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

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Last updated : 2024-08-20

Salary : $116,516