Diabetes Care Advisor - Non-Clinical/Concierge

GEMCORE’s continued success has earned us national recognition with Inc. Magazine’s list of America’s Fastest-Growing Companies and with the Cleveland Plain Dealer as a 2020, 2021, and 2022 Top Workplace. We are looking for qualified candidates who share our enthusiasm and drive for winning and want to be part of our caring culture!

Edwards Health Care Services (EHCS), a division of GEMCORE, is a well-established and growing national direct-to home medical supply provider. We are seeking a highly motivated Diabetes Care Advisor to join our high energy team. The Diabetes Care Advisor’s primary role is to serve as the main point of contact for each patient and coordinate their health care professional, insurance benefits insulin pump and continuous glucose (CGM) orders with physician offices and insurances, ensuring excellent customer service throughout entire from start to finish. This role will effectively communicate via telephone and email with customers and patients; an outgoing personality and eye for detail is vital.

• This is a hybrid remote position. The office is located in North Attleborough, MA.
• This is a full-time, exempt position.
• Schedule is 8:15am - 5:00pm, Monday through Friday.
• Employer paid vacation.
• Benefits available included medical/dental/vision, life, short and long-term disability insurances, and 401K Retirement Savings Plan.
• Ongoing training and development.
• Opportunity to earn a quarterly commission if goals are met.

Key Responsibilities

• Treat both new and existing customers like a family member.
• Cultivate new leads through the prospecting of physicians, diabetes educators, hospitals, clinics, manufacturer representatives and community partners.
• Develop and maintain a positive relationship with each patient, physician and/or educator by direct communications throughout the insulin pump and continuous glucose monitoring order process.
• Formulate new relationships with manufacturers, vendors, payers, doctors, patients concurrent with business development.
• Process daily, weekly and monthly status reports per “tracker guidelines” for manufacturer and management review.
• The exercise of discretion and judgement in obtaining prior authorization/pre-certification/pre-determination and Certificates of Medical Necessity per insurance requirements to determine shipment and billing.

Core Competencies

• Excellent telephone and communication skills with a desire to communicate with patients, insurance companies, manufacturer reps, and physician offices on an ongoing basis.
• Insurance background and/or medical experience, knowledge of deductibles and co-payments, a plus
• Minimum of 1-2 years’ experience in a consumer service organization or healthcare environment.
  
• Minimal travel required

Education/Experience

• High School Diploma or GED Equivalent

About GEMCORE

GEMCORE, a family of companies headquartered in Hudson, Ohio - Edwards Health Care Services, GEMCO Medical, GemCare Wellness, and GEM Edwards Pharmacy - offers a core set of healthcare solutions by partnering with manufacturers, providers, employer groups, insurance groups, and patients to deliver high quality healthcare products and innovative services to proactively better lives. For more information, visit www.gemcorehealth.com.

About Edwards Health Care Services, Inc.

Edwards Health Care Services, Inc. (EHCS) is a national direct-to home medical supply provider of high quality medical and diabetes products that support the needs of individuals with diabetes and other conditions. For over 25 years, EHCS have been lighting the way to better health by providing customers an easier way to have products delivered directly to their door. By partnering with healthcare professionals, product manufacturers, and a large network of government and private insurers, EHCS prides itself on personalized customer service and a simplified, seamless order process for every customer…every time! For more information, visit www.myehcs.com.

To learn more about this position and to view other openings, visit our career site: https://www.gemcorehealth.com/careers/